Elevate your technical support career as an IT Operations Analyst III with TD Bank in Toronto. Provide dedicated onsite support to enhance employee experience with technology.

In this role, you will join a collaborative team delivering vital technical assistance to TD's staff and contractors. Your expertise will focus on troubleshooting software, managing hardware problems, and educating users about technical processes. With a diverse team supporting various locations, you will play a crucial role in achieving high first visit resolution rates and customer satisfaction.

Key Responsibilities:
• Provide onsite technical support for applications and hardware
• Educate staff on software and access request processes




• Quickly resolve incidents while monitoring client satisfaction
• Diagnose and repair hardware issues on devices
• Identify and escalate impactful issues or outages

Requirements:
• 2-3 years of relevant technical support experience
• CompTIA A+ certification required
• Excellent communication and customer service skills
• Robust problem-solving and troubleshooting abilities
• Knowledge of Microsoft 0365 products

Join TD Bank in Toronto to offer exceptional support and enhance the employee technology experience.
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📌 IT Operations Analyst at TD Bank (Ontario)
🏢 TD
📍 Ontario