Shape the future of vendor support at Ingram Micro as Senior Manager for AI Support and Integration. This hybrid role offers the prospect to enhance platform capabilities from Mississauga, Ontario.

Ingram Micro is leading a transition to AI-enabled support through the Xvantage platform, where you will manage global support for vendor interactions and integrations. The focus of this role is to drive operational efficiency and improve user experiences through advanced automation and knowledge-sharing frameworks. You will be integral in implementing self-service strategies that empower vendors and partners alike.

Key Responsibilities:
• Elevate support from reactive to proactive with AI tools
• Partner with product teams to enhance platform functionalities




• Develop scalable knowledge systems for partners
• Support vendors in managing promotional catalog data
• Ensure reliability of API integrations for business partners

Requirements:
• Bachelor’s degree in Information Technology or related field
• 10+ years supporting digital platforms
• 5-7+ years in leadership for distributed teams
• Prior experience with integration frameworks and APIs
• Strong communication skills for stakeholder engagement

Enhance vendor and partner support through innovative AI solutions at Ingram Micro's Mississauga office.
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📌 Senior Manager, AI Support & Integration (Ontario)
🏢 Ingram Micro
📍 Ontario