Elevate customer support with Ingram Micro as a Senior Zendesk Platform Engineer based in Mississauga. Make a difference by architecting enterprise solutions that adopt AI and automation.
In this hybrid role, you will lead the implementation of scalable Zendesk solutions and contribute to transforming the platform into a robust service orchestration layer. Your role includes mentoring, documentation, and establishing best practices, ensuring that both client and agent experiences are optimized. You'll play an integral part in fostering a culture of knowledge sharing while collaborating closely with diverse teams.
Key Responsibilities:
• Lead technical design and architecture for Zendesk deployments
• Implement advanced automation and AI capabilities




• Optimize implementations and establish performance metrics
• Partner with business stakeholders to define requirements
• Validate solutions and assess new features with Zendesk
Requirements:
• Bachelor’s degree in IT or Computer Science
• 5-8+ years in solutions architecture or SaaS
• Expertise in Zendesk and its integration APIs
• Track record in automation and optimization
• Robust analytical and problem-solving abilities
Bring your innovative spirit to Ingram Micro and transform the customer service landscape with your Zendesk expertise.
#J-18808-Ljbffr

📌 Lead Zendesk Solutions Engineer, Ingram Micro (Mississauga)
🏢 Ingram Micro
📍 Mississauga