Lead the customer service team for the Regional Municipality of Wood Buffalo in Fort McMurray. This permanent full-time position emphasizes operational excellence, team leadership, and customer relationship management.
As the Customer Service Supervisor, you will drive exceptional service delivery while mentoring a passionate team. This role requires strong leadership, operational oversight of municipal services, and continuous improvement initiatives. Experience in customer service within a quick-paced environment and previous supervisory experience are essential for success.
Key Responsibilities:
• Lead recruitment, scheduling, and team performance management
• Oversee municipal service operations and communications
• Resolve escalated inquiries and enhance service delivery




• Maintain financial controls and cash handling protocols
• Drive continuous improvement initiatives within the department
Requirements:
• Five years of customer service experience required
• Two years of leadership experience required
• Knowledge of municipal laws and operations
• Diploma in Business Administration or related field
• Strong organizational and communication skills
Utilize your leadership, operational expertise, and commitment to service excellence to enhance customer experiences in Fort McMurray.
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📌 Customer Service Supervisor in Fort McMurray
🏢 Regional-Municipality-of-Wood-Buffal
📍 Fort McMurray