Elevate your customer service career with Philips as a Bilingual Customer Service Administrator in Mississauga. Support healthcare professionals with parts orders and technical inquiries daily.
This role combines functions as a Contact Center Agent and Parts Order Desk Administrator, requiring after-hours flexibility for peak times. You'll handle inbound calls for Philips Healthcare, effectively manage parts orders, and ensure timely dispatch of Field Service Engineers. Bilingual skills in French and English are essential for clear communication.
Key Responsibilities:
• Handle incoming calls from healthcare providers seeking support
• Order and track parts requests in the Order Desk
• Schedule and dispatch Field Service Engineers post-hours




• Analyze and document customer service requests thoroughly
• Utilize SalesForce for managing and dispatching orders
Requirements:
• At least 2 years in relevant customer service roles
• Bilingual proficiency in French and English, both written and verbal
• Robust familiarity with Microsoft Office tools
• Experience with ServiceMax and Salesforce preferred
• High school diploma required; Bachelor’s degree preferred
Bring your bilingual expertise to Philips and help deliver outstanding support to our customers in Mississauga.
#J-18808-Ljbffr

📌 Philips Bilingual Customer Service Representative (Mississauga)
🏢 Philips
📍 Mississauga