Director of Store Operations - Eataly Sherway Gardens Full-time

Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

SHOP a selection of high-quality Italian, local and homemade products

LEARN through our classes and our team's product knowledge

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly's mission.

Reports directly to the Senior Director of Store Operations of the North Region and directly manages the store's leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals.

Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives

Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety

Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising





Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards

Establishes and monitors KPIs to measure and improve store performance

Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions

Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives

Serves as the final decision-making point of contact in addressing problems related to the store

Motivates, inspires, and develops team through setting clear expectations and leading by example

Partners with HR to be actively involved in hiring, performance reviews, and terminations

Represents the store to the community and guests

Performs other duties as required or assigned

Qualifications

Bachelor's Degree

8+ years of management experience in a high volume, rapid paced restaurant and/or retail environment

Passion for Italian food and hospitality

Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook

Exceptional communication, leadership, motivational, and team-building skills

Demonstrated problem-solving, organizational, analytical, and business management skills

Experience with Italian cuisine and wine highly preferred

Compensation

Compensation for this role is CAD $120,000.00-$150,000.00 annually

This position has been posted to fill a current vacancy

Benefits and Perks

Paid Time Off

RRSP with company match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

and more!

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📌 Director of Store Operations - Eataly Sherway Gardens (Toronto)
🏢 Eatal
📍 Toronto