Elevate customer service experiences as the Customer Service Centre Improvement Manager at Grainger. Lead continuous improvement initiatives in a hybrid work setting to enhance operational excellence.

In this role, you will spearhead initiatives aimed at elevating customer experiences and driving operational efficiency for Grainger's Customer Service Centres. With over five years of experience in process improvement, your expertise will ensure effective project management enhancing both team member engagement and customer satisfaction. You’ll partner with leaders to implement best practices and streamline processes through innovative solutions.

Key Responsibilities:
• Lead continuous improvement initiatives in service delivery
• Coach leaders on improvement methodologies and tools




• Facilitate workshops for problem-solving and process improvement
• Standardize processes to enhance operational consistency
• Conduct field observations to validate improvements

Requirements:
• Bachelor’s Degree or equivalent experience
• 5+ years in process improvement or operations
• Solid analytical and project management skills
• Experience with Lean, Six Sigma, or Kaizen techniques
• Proficient in MS Office and relevant software tools

Utilize your skills in operational improvement and team leadership to enhance Grainger's customer service excellence.
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📌 Customer Service Improvement Manager at Grainger (Alberta)
🏢 W.W. Grainger
📍 Alberta