Previous direct commercial sales, estimating, or design experience

As Manager, Operations you will plan, organize, direct, and control the activities required for effective management and supervision of the Installation Department, to include Field Staff. The primary goal is to ensure quality installations and client satisfaction. The position of Manager, Operations reports to the Regional Vice President, and you will have full financial accountability and responsibility for the security domain results of the Vancouver branch.

The Manager, Operations will work strategically and collaboratively with the existing and local Bosch Building Technologies leadership group to support the execution of complex technology projects, and ensure we deliver the highest level of service for our ever-growing client base while supporting our highly skilled workforce.

Position Responsibilities

Establish and maintain procedures and standards for quality installations

Monitor installations for on time on budget performance

Supervise, develop, coach, guide, evaluate, hold accountable and discipline Operations Department personnel in accordance with company policies and procedures

Develop Operations department short and long range goals to coincide Company objectives

Determine appropriate staffing levels for Operations Department and adjust in accordance with policies and procedures

Forecast department requirements, expenditures, and develop annual budgets

Ensure fiscal responsibility of the department including revenue generation and cost management, analyze variances from budget, and take corrective actions

Provide reports to senior management to include but not limited to: revenue forecasting and staff performance

Establish and implement productivity standards and communicate job expectations to staff

Ensure accurate project information is maintained in Company shared files and system

Maintain, monitor, and update departmental policies and procedures

Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other

Monitor and amend departmental documentation as needed; invoices, credits

Maintain knowledge of current industry standards and emerging technologies

Identify and assist with Business development opportunities

Encourage and assist with customer check ins and relationships

Foster a corporate culture that promotes safe practices and encourages individual integrity and accountability

Ensure all Health, Safety and Environmental policies and practices are followed and meet client requirements

Conduct performance management throughout the year including annual performance evaluations and compensation planning for department

Partner with HR to ensure the right people are hired, trained, and supported throughout their career with Bosch BT





Be available to support the Service department

Be available for on-call escalation to support on-call technician requests

Perform other duties as required

Supervisor Duties
In accordance with applicable Company policies/procedures and Federal/State laws, you will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications

10+ years’ experience as an Operations Leader overseeing complex security integration technology projects

Previous and progressive experience in Project Management and Project Management leadership

Post-secondary education (Diploma or bachelor’s degree in management)

Experience in project planning, risk management, cost / schedule management, and methods of analyzing and reporting project performance on financial and other KPI’s as demonstrated by 5 + years of relevant experience

A valid Driver’s License and ability to pass pre-employment screens

Preferred Qualifications

Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects

Previous experience in Business Development

Experience with enterprise security solutions such as Avigilon, Axis, Genetec, Lenel, and Milestone

Previous direct commercial sales, estimating, or design experience

Project Management Professional (PMP) certification

Experience with Microsoft Dynamics 365 a plus

Professional Competencies

Ability to advance business objectives in a consultative manner with line and support management

Ability to make independent decisions related to the day-to‑day operations

Ability to operate in a collaborative work environment

Excellent negotiating skills

Excellent interpersonal skills including customer service skills

Strong organizational skills

Ability to multi-task while working under deadlines and time constraints

Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints

Ability to write effective business correspondence and present information in one‑on‑one and small and large group situations

Ability to interact effectively at all levels and across diverse cultures.



Ability to function as an effective team member

Ability to adapt as the external environment and organization evolves while leading with confidence and positivity

High degree of discretion and confidentiality

PHYSICAL DEMANDS

Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers

Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Sitting, standing, walking in office environments and construction sites

The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)

WORKING CONDITIONS

The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Will be required to be on site with customers or contractors, with or without colleagues to manage the expectations and deliverables. Sites range from general office environments to current construction

Driving to customer sites is required

Limited overnight travel may be required

Salary Range
$115,000 - $145,000 (DOE)

Company Info
Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it’s working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law.

If you need accommodation
for any part of the application process, please send an email or call 1-(phone hidden) to speak with Human Resources and let us know the nature of your request.

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📌 Manager, Operations (Security) (British Columbia)
🏢 Bosch Building Technologies North America
📍 British Columbia