Job Description Vertiv is hiring a Field Services HVAC Representative in Calgary, who will be responsible for service, installation, commissioning, scheduled and emergency service on Liebert cooling products serviced by Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Representative HVAC is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.
Responsibilities ROLE Rely on direction to accomplish goals.
Perform a number of work-related tasks.
Capable of working under direct supervision or independently based upon training.
TECHNICAL Render on site and phone assistance to customers.
Communicate with appropriate Technical Support on equipment issues
Perform work related tasks according to company guidelines for scheduled maintenance
Implement Field Change Notices (FCN) according to published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY Operate in a protected manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines - "14 hours rule"
Report all work related accidents or injuries within 24 hours to the appropriate personnel.
ADMINISTRATION Provide accurate and timely reporting according to company guidelines.
Timecards, expense reports, mileage reports, ticket closure, forms, et al.
Maintain individual inventory in accordance with company policy
Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
Maintain company property according to company policies.
Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.




CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
Strive to provide all customers a "first time fix" for their equipment
Maintain customer satisfaction rates according to company guidelines
Attend Customer Meetings as required
PERFORMANCE Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Perform inventory cycle counts according to company guidelines
Adhere to company dress code and safety regulations
Understand and comply with company startup/escalation processes and procedure
Maintain proper and adequate level of internal communications to Managers, co-workers, Support Services, electronic communications, et al.
Qualifications Required education Must have High School Diploma or HVAC Trade Credentials
313A 4th Year Apprentice or 313A Journey Man
Required Experience (One Of The Following) 3-5 years relevant industry/commercial experience
Interpersonal Skills Professional
Reliable
Team Player
Must be proficient with electrical / electronic test equipment and fundamentals
Must be proficient in reading and interpreting electrical line diagrams and blueprints
Technical skills Ability to make in depth site evaluations. Skills to include: environmental temperature and general operating conditions
Independently perform fix/repair techniques based on knowledge
Ability to demonstrate proper brazing techniques
Capable of completing tasks and return unit to full operating conditions
Ability to summarize and report all work related tasks performed
Strong Skill Sets Communication skills
Customer service skills
Troubleshooting skills
Safety procedures
Organ

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📌 Field Service Representative - Thermal (Alberta)
🏢 Vertiv
📍 Alberta