Construction | Infrastructure, projects and operations | 100% on-site | Permanent - Full-time
Lead the after-sales service and warranties.
Key Information

Job Title: After-Sales Service Coordinator

Location: South Shore of Montreal, Quebec, Canada

Job Type: Permanent - Full-time

Work Mode: On-site

Salary: $70,000 to $85,000 depending on experience

Join a growing Quebec organization in the residential construction sector and take charge of coordinating after-sales service post-delivery. You will be the central point between clients, technicians, internal teams, and partners to transform sometimes sensitive requests into planned, documented, and rigorously closed interventions.

Responsibilities — deliver a solid customer experience after delivery

Receive and analyze after-sales service requests (warranties, corrections) to qualify the need and prioritize actions.

Conduct visual inspections of homes in the factory and interpret photos, reports, and lists of corrections to establish the required work.

Document files rigorously (work, warranties, contracts, procedures, timelines) and ensure traceability in the internal system.

Plan and coordinate service visits by optimizing labor, materials, and grouping of work to reduce travel.

Prepare work orders and ensure close follow-up of interventions with technicians and clients until complete closure of files.

Participate in departmental purchases and develop operational contacts with suppliers and service partners to support execution.





Identify recurring issues and contribute to non-compliance reports to improve quality and prevent the recurrence of issues.

Profile sought — essential requirements and collaboration style

Have a minimum of 5 years of relevant experience in after-sales service and/or work coordination and client file management, in a residential construction context.

Master both French and English, orally and in writing, to communicate with clients and partners.

Use Microsoft Office with ease and work effectively in an internal file management system.

Demonstrate a marked ability to analyze, organize priorities, and negotiate as needed, while keeping an eye on deadlines.

Adopt a solution-oriented approach, with listening, empathy, and a sense of customer service in sometimes delicate situations.

Show autonomy, rigor, and proactivity in a role that requires managing multiple files and stakeholders simultaneously.

Conditions — what the organization offers

Salary of $70,000 to $85,000 depending on experience.

Daytime schedule, Monday to Friday, 40 hours per week.

Access to group insurance, group RRSP, and a pension plan.

Assets — helpful for accelerating your impact

Reading plans and having direct experience in construction.

If you enjoy coordinating, clarifying, and advancing files to their complete closure, this role will allow you to have a concrete impact on the customer experience, on a daily basis.

All applications will be treated confidentially.

Only selected candidates will be contacted.

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📌 After-Sales Service Coordinator (Quebec City)
🏢 NexWav
📍 Quebec City