Join Instantel as a Senior Quality Assurance and Technical Support Specialist to ensure product reliability and deliver superior customer support. This on-site position in Ottawa focuses on enhancing quality standards.

In this role, you will manage product verification while providing first-rate technical support to dealers and users. Collaborate with various departments including Engineering and Sales to uplift customer satisfaction, improve product quality, and implement effective QA systems. Your expertise will drive operational efficiency and customer engagement.

Key Responsibilities:
• Execute product verification and validation plans
• Diagnose technical issues for hardware and software
• Document support inquiries and troubleshoot systematically




• Maintain high customer satisfaction through effective support
• Develop and enhance QA metrics for performance tracking

Requirements:
• Minimum five years of experience in QA or technical support
• Bachelor's in Electrical Engineering or equivalent experience
• Exceptional communication and analytical skills
• Solid problem-solving and relationship management abilities
• Passion for continuous improvement and operational excellence

Be part of enhancing quality and customer satisfaction at Instantel.
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📌 Technical Support and QA Specialist in Ottawa (Quebec City)
🏢 Securitas Technology Canada
📍 Quebec City