Take charge as an IVR Application Developer with solid Cisco expertise, focusing on DTMF IVR projects. This role emphasizes Java integrations and contact-center workflows.

We seek a professional with at least four years of hands-on experience in DTMF IVR application development. Your main duties will include developing applications on Cisco CVP and Call Studio, creating custom Java elements, and integrating solutions with REST APIs and MS SQL Server. You will also work to ensure effective routing through UCCE/ICM patterns and data sharing between agent desktops and IVR journeys.

Key Responsibilities:
• Maintain DTMF IVR applications on Cisco platforms
• Create custom Java elements for self-service




• Connect IVR applications with REST APIs and databases
• Facilitate data sharing between IVR and agents
• Conduct validation testing using tools like Cyara

Requirements:
• 4+ years in IVR application development
• Proficient with Cisco CVP and Call Studio tools
• Strong hands-on Java experience
• Familiarity with REST APIs and web services
• Knowledge of UCCE/ICM integration

Contribute your profound IVR development skills and improve customer experiences within the Cisco contact center.
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📌 IVR Application Developer with Cisco Skills (Ontario)
🏢 PeoplePilot
📍 Ontario