Join a leading financial institution as a Senior Business Systems Analyst focusing on Contact Center solutions in a hybrid setting in Toronto. This role emphasizes collaboration and the translation of complex business needs into system requirements.

Candidates must have over 8 years of experience in the BFSI sector, with substantial expertise in digital customer engagement platforms. You will support cloud migrations and legacy systems modernization while engaging in Agile/Scrum practices. A strong grasp of regulatory compliance in banking is also necessary for the role.

Key Responsibilities:
• Elicit and document business and functional requirements
• Analyze impacts across contact center and integrated systems
• Design solutions for omnichannel platforms




• Facilitate Agile project delivery and sprint activities
• Coordinate compliance with data privacy and security standards

Requirements:
• 8+ years in Business Systems Analysis within BFSI
• Proficient in omnichannel contact center solutions
• Hands-on experience with API integrations
• Agile/Scrum experience using JIRA and Confluence
• Robust analytical and reporting skills

Bring your expertise in banking and technology transformations to enhance customer experiences.
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📌 Senior Business Systems Analyst - Hybrid Role (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario