Job Type: Permanent Full-time

Work Hours per Week: 40 hours/week

Salary: $55,000.00 to $75,000.00 annually

About Us:
Demon Powersports is a Canadian powersports and mobility organization that supports dealers and customers with reliable products and responsive service. We operate through three divisions: Demon Powersports, our core powersports business focused on product support, parts, and after-sales service; Demon Electric, dedicated to electric mobility solutions and dealer-ready support; and Unit Sales - Segway, focused on Segway unit sales, order management, dealer communication, and after-sales support. Across all divisions, we are committed to strong dealer partnerships, practical field-driven expertise, and consistent ownership experience from purchase through long-term support.

Job Summary:
The Aftersales Supervisor is responsible for overseeing the day-to-day aftersales function for the Unit Sales division, including customer support, warranty coordination, service follow-up, parts-related support, dealer communication, and execution of internal aftersales processes. This role ensures a high standard of post-sale support for dealers and customers, efficiently resolves after-sales issues, and works cross-functionally with Sales, Warehouse, Product, and Finance to improve service quality and customer satisfaction.

The ideal candidate is organized, responsive, and detail-oriented, and can balance operational follow-up with team coordination and process improvement.

Key Responsibilities:

Supervise the daily after-sales activities related to unit sales, including warranty cases, service inquiries, parts follow-up, and dealer/customer issue resolution.

Ensure after-sales requests are acknowledged, tracked, and resolved in a timely and professional manner.

Monitor open cases and follow through until closure, ensuring no unresolved issues are left unattended.





Establish and maintain clear internal workflows for after-sales handling and escalation.

Oversee the intake, review, and processing of warranty claims for unit sales products.

Ensure warranty claims are submitted accurately, with proper supporting documents, photos, and case details.

Coordinate with manufacturers, suppliers, internal teams, and dealers regarding claim approvals, rejections, and required follow-up actions.

Track claim status, turnaround time, and completion to maintain service standards.

Serve as a key point of contact for after-sales support matters from dealers and internal sales staff.

Support dealer partners with troubleshooting, process guidance, and after-sales policy clarification.

Help manage customer concerns professionally and elevate complex or sensitive issues when needed.

Maintain positive dealer relationships by ensuring consistent and reliable post-sale support.

Supervise and support aftersales staff or related team members involved in warranty, support, and service coordination.

Assign tasks, monitor workloads, and ensure service priorities are handled effectively.

Provide coaching, guidance, and training to improve team responsiveness, accuracy, and product/process knowledge.

Promote accountability and robust follow-through within the after-sales function.

Work closely with Sales, Warehouse, Product, Finance, and Operations to resolve after-sales matters efficiently.

Coordinate with Warehouse regarding replacement parts, returns, unit inspections, and service-related logistics.





Liaise with Product or technical teams for recurring defects, service patterns, and quality concerns.

Support Finance with after-sales-related credit, chargeback, or warranty cost documentation when needed.

Identify recurring after-sales issues and recommend practical improvements to reduce repeat problems and improve customer experience.

Maintain organized records of warranty claims, service cases, returns, and resolutions.

Prepare periodic reports on claim volume, turnaround time, unresolved cases, common product issues, and team performance.

Develop and maintain SOPs, templates, and tracking tools for the after-sales function.

Qualifications:

Minimum 5 years of experience in after-sales, warranty, service coordination, customer support, or related operational roles. Prior supervisory or team lead experience is strongly preferred.

Experience in powersports, automotive, recreational vehicles, equipment, or dealer-based product environments is an asset.

Strong understanding of after-sales workflows, warranty administration, and service support processes.

Proven ability to manage multiple priorities and resolve issues in a fast-paced environment

Strong organizational and follow-up skills

Excellent problem-solving and issue resolution ability

Professional and effective communication with dealers, customers, and internal teams

Proficiency in Microsoft Office (Excel, Outlook, Word) and case tracking systems / ERP / warranty platforms

Demon Powersports is committed to fostering an inclusive and accessible environment. We welcome and encourage applications from individuals with diverse backgrounds. Accommodation is available upon request throughout the recruitment process. Please inform your recruiter if you require any accommodation during the interview.

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📌 Aftersales Supervisor (Ontario)
🏢 Demon Powersports
📍 Ontario