Join BMO as a Collections Specialist and help protect our customer relationships. This remote position emphasizes negotiation and risk management in handling high-value accounts.

As a vital member of BMO's team, you will leverage your knowledge of collection processes, privacy laws, and customer service to mitigate risks. This role offers flexibility while providing a significant opportunity for professional growth in a supportive setting designed to empower individual contributions.

Key Responsibilities:
• Utilize debt collection strategies to negotiate solutions
• Guide customers through their account obligations
• Address sensitive customer inquiries professionally
• Analyze accounts to minimize financial loss
• Recommend operational improvements to enhance effectiveness

Requirements:
• In-depth understanding of secured and unsecured portfolios
• Strong communication and negotiation abilities
• Proficiency in banking software and tools
• Experience in a customer-oriented role
• Comfortable managing complex customer interactions

Apply your skills in negotiation and problem-solving at BMO to ensure positive outcomes for both the bank and our customers.
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📌 BMO Collections Specialist - Remote Role (Alberta)
🏢 BMO
📍 Alberta