Drive excellence in quality assurance and technical support for Instantel in Kanata, Ontario. This Senior role combines product validation with outstanding customer support for global clients.

As a Quality Assurance and Technical Support Expert, you will play a vital role in ensuring Instantel products meet rigorous quality standards. Engage in hands-on technical verification while collaborating with cross-functional teams, including Engineering and R&D;, to optimize processes and enhance customer experiences. Your expertise will shape the efficiency and reliability of our product offerings.

Key Responsibilities:
• Maintain structured test cases and verification documentation
• Professionally handle incoming technical support inquiries
• Assist with product launch readiness and training




• Perform detailed analysis of product performance issues
• Recommend improvements in QA and support workflows

Requirements:
• Five years of relevant QA or technical support experience
• Bachelor’s degree in Electrical Engineering or related field
• Robust aptitude in electronics and software systems
• Proven ability to develop QA documentation and metrics
• Outstanding customer service and relationship management skills

Leverage your technical expertise to elevate Instantel’s product quality and support functions.
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📌 Quality Assurance & Technical Support Expert (Quebec City)
🏢 SECURITAS TECHNOLOGY CANADA
📍 Quebec City