Elevate user support as an Onsite Service Desk Analyst for Compugen in Calgary, AB. This 3-month contract demands expertise in troubleshooting, customer service, and IT solutions.
Compugen is searching for an experienced Service Desk Analyst for a contract role in Calgary. Candidates should bring strong Service Desk and Deskside Support experience, excelling in customer communication in a corporate context. With a focus on delivering excellent service, you'll troubleshoot hardware, software, and common workplace technologies effectively.
Key Responsibilities:
• Provide exceptional Service Desk support to users
• Troubleshoot hardware and software issues efficiently
• Manage ServiceNow ticketing and resolutions
• Assist with account provisioning and password resets
• Support mobile devices and AV meeting setups
Requirements:
• Proven experience in Service Desk and customer support
• Knowledge of ITIL/ITSM practices
• Familiarity with Office 365 and Microsoft 365
• Strong communication and interpersonal skills
• Ability to work independently under supervision
Bring your technical expertise and qualified demeanor to enhance client service at Compugen in Calgary.
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📌 Onsite Service Desk Analyst in Calgary
🏢 Compugen
📍 Calgary