Transform customer care experiences as a Customer Care Associate. This role emphasizes both customer service excellence and efficient order management.
In your role as a Customer Care Associate, you will respond to inquiries, process orders, and coordinate delivery with a focus on customer satisfaction in a B2B environment. Collaborating closely with various teams is essential for ensuring timely and accurate order fulfillment. You will play a key role in building robust customer relationships via effective and professional communication.
Key Responsibilities:
• Answer phone and email inquiries promptly
• Accurately process and manage customer orders
• Monitor and update order statuses
• Coordinate with internal teams for delivery schedules




• Maintain thorough records of customer interactions and orders
Requirements:
• Minimum 2 years in customer service roles required
• Education in Business Administration or related fields preferred
• Experience in a manufacturing or distribution setting is a plus
• Robust written and verbal communication abilities
• Proficient in Microsoft Office applications
Leverage your customer service skills and contribute to efficient order management with our dedicated team.
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📌 Customer Service Associate inB Environment (Toronto)
🏢 Jacobs & Thompson
📍 Toronto