Junior Adjuster/Trainee, Full time (Whitehorse, Yukon, Canada)
We have an existing opportunity to add a Claims Adjuster Trainee to join our team. Reporting to one of our Branch Managers, the key focus of this position is to start your career in claims and develop in a mentorship environment the skills required for the investigation, adjustment, and examination of multi-line claims at a junior level. You will work in a Hybrid based environment supporting field requests within the Whitehorse area.
Claimspro is a technology enabled, paperless environment and all matters are managed electronically. The Adjuster Trainee will enter into a period of structured training to obtain the skills required to be successful in a career in claims.
The successful candidate will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed, and timely service.
Key Performance Factors
This role requires someone who is well organized with a high attention to detail and who enjoys doing things in a systematic way. This is an excellent career for someone looking to transition from contracting or construction to adjusting.
Desired Competencies
- Be action/results oriented, with ability to take initiative
- Effective analytical skills including identification of cause and effect dynamics
- Have a high attention to detail and is service oriented
- Possess effective written communication skills
- Able to draw valid conclusions and effectively communicate them
- Team player whom is also able to work autonomously
- Must be able to work with basic computer programs (MS Office Products are an asset)
- Be well organized and able to prioritize
Job Responsibilities
- Handing, investigation and management of claims
- Review coverages, limitations, warranties, and requirements
- Ensure appropriate coverage is in place
- Follow guidelines and instructions
- Prepare documents and mandatory forms as required
- Manage a case load of claim matters in compliance with KPIs and SLAs
- Manage reserves, payments, and financials
- Provide a high level of customer service to all stakeholders
- Other duties as assigned
Qualifications & Experience
- Builder or construction experience is a definite asset
- Ability to be obtain an adjusters license
- Previously demonstrated ability to execute high attention to detail
- Demonstrated ability to manage changing priorities and proven organizational skills
- Demonstrated behaviors showing initiative and follow-up skills
- Demonstrated professionalism and work ethic
- Proven ability to contribute to and work well with a team environment
- All other computer applications – must have the aptitude and ability to learn as required
- Valid Driver’s license
- Must already reside in Whitehorse or surrounding area.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.