Elevate patient care standards as a Senior Patient Care Quality Liaison with Vancouver Coastal Health. Focus on complaints management, safety, and quality improvement for effective patient experiences.

The Senior Patient Care Quality Liaison at Vancouver Coastal Health is responsible for addressing and resolving concerns while building trust with patients and families. With a Master's degree and 5-7 years of relevant experience, candidates will lead complaint resolution, ensuring compliance with health legislation and engaging with various stakeholders effectively.

Key Responsibilities:
• Lead complaint management strategies across levels
• Ensure compliance with health legislation directives
• Coach PCQO team on trust-building during complaints




• Track and analyze client feedback for improvements
• Liaise between patients, families, and administrative staff

Requirements:
• Master’s degree in human services discipline
• 5-7 years of recent experience in healthcare
• Solid knowledge of complaint management processes
• Excellent communication and problem-solving skills
• Ability to navigate complex issues effectively

Drive quality improvement in patient care through strategic complaint resolutions and stakeholder engagement at Vancouver Coastal Health.
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📌 Senior Patient Care Quality Liaison VCH (British Columbia)
🏢 Vancouver Coastal Health
📍 British Columbia