Join Palo Alto Networks® as a Principal R&D; Escalation Engineer, contributing to customer success with cutting-edge technologies. Your extensive expertise will shape proactive monitoring and provide high-level technical support.

Palo Alto Networks® seeks to enhance its pCloud group with a Principal R&D; Escalation Engineer. In this role, you will execute proactive and reactive strategies to ensure customer satisfaction. Key responsibilities include sharpening monitoring capabilities and serving as technical support for pCloud services, focusing on troubleshooting and resolving complex issues.

Key Responsibilities:
• Define proactive monitoring capabilities for customer success
• Serve as 4th level support for pCloud SRS cases




• Drive communication during critical events
• Collaborate with engineers to enhance support processes
• Write tutorials for the CyberArk community

Requirements:
• Bachelor’s degree in a relevant field
• 5+ years of experience with Python
• Robust troubleshooting and analytical skills
• Knowledge of AWS and cloud computing
• Experience with monitoring tools like Datadog

Utilize your expertise in troubleshooting and cloud technologies to support customers at Palo Alto Networks®.
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📌 Principal R&D Escalation Engineer Role (Alberta)
🏢 Palo Alto Networks
📍 Alberta