Shape the future of shopping with Gorgias as a Lifecycle Growth Manager. Oversee the entire customer journey from onboarding to revenue expansion, applying your expertise in lifecycle marketing.
In this influential individual contributor role, you will optimize lifecycle experiences across engagement channels. Targeting increased activation and retention, you will collaborate closely with Product and Marketing Operations while launching strategic campaigns. Your analytical skills will drive decisions that align with Gorgias’ vision of creating seamless and personal customer interactions.
Key Responsibilities:
• Own customer lifecycle strategy across all engagement channels
• Design and launch triggered campaigns based on customer signals
• Develop a retention and churn-prevention strategy
• Collaborate with Product and Marketing Operations teams
• Employ data-driven insights to inform marketing initiatives
Requirements:
• 5+ years in lifecycle or customer marketing
• Experience with CRM and lifecycle platforms
• Solid analytical and strategic thinking skills
• Comfortable operating in ambiguous environments
• Proven ability to drive measurable impacts
Craft effective customer experiences that foster growth and relationships at Gorgias as a Lifecycle Growth Manager.
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