External Job Posting

POSITION INFORMATION

Job Title: Reintegration Support Worker

Department: Reintegration Support Program/Reintegration Services

Reports To: Team Leader of Reintegration and Institutional Services

Locations: Reintegration Services Trailer (Toronto South Detention Centre), with occasional work at additional community sites

Employment Status: Part-Time, One (1) year contract

Hours of Work: 20 hours per week; standard shift is 4:30 p.m. – 8:30 p.m., with some variation and occasional after-hours support as needed

Classification: A (Subject to the Collective Agreement)

Salary: $22.66 per hour

Potential Start Date: ASAP

Date Created/Updated: March 23, 2026

POSITION SUMMARY

This position provides direct support, engagement, and case coordination for individuals transitioning from incarceration into the community. Working primarily out of a mobile unit located at the Toronto South Detention Centre, the role focuses on harm reduction, reintegration support, and community connection. The Support Worker promotes safety, stability, and pro-social outcomes through education, advocacy, and access to resources while maintaining compliance with organizational policies and program objectives.

KEY RESPONSIBILITIES

A. Community-Based ClientSupport

- Engage individuals being released from custody through outreach andrelationship-building
- Provide harm reduction education, overdose prevention information, and access totools
- Offer informal counselling, emotional support, and communityaccompaniment
- Assist clients in developing life skills and navigating reintegration into thecommunity
- Support diverse populations including adult males, transgender, non-binary individuals, and culturally diversecommunities

B. Case ManagementSupport

- Document client interactions, services provided, and outcomes in appropriatesystems
- Provide referrals to internal and external services and support follow-upactivities
- Advocate for clients and assist with accessing housing, health, and communitysupports
- Participate in data collection, research, and program evaluation activities asrequired
- Maintain accurate, factual, and timely record of services andrecords
- Use objective, non-judgmental language in alldocumentation
- Understand that records may be used in legal, correctional, or clinical reviewprocesses

C. Safety &Security;

- Maintain a safe and supportive environment within the mobile unit and programsettings
- Respond to crisis situations using de-escalation and problem-solvingtechniques
- Follow safety protocols, PPE requirements, and emergencyprocedures
- Work within the operational context of a mobile unit, including generator use and varying environmental conditions

D. Administrative Duties

- Complete logs, reports, and documentation accurately and in a timelymanner
- Assist with assembling and distributing care packages for releasedindividuals
- Coordinate transportation (e.g., Uber, taxi, GO/Via Rail) forclients
- Maintain cleanliness and organization of the mobile unit (e.g., cleaning, donations, supplies)
- Participate in team meetings, supervision, training, and program developmentactivities

E. Professional Conduct

- Maintain appropriate professional boundaries withclients
- Uphold confidentiality, ethical standards, and organizationalpolicies
- Communicate effectively with clients,



community partners, andstakeholders
- Collaborate within a multidisciplinary teamenvironment

4. QUALIFICATIONS

Education:

Diploma/Degree in Social Work, Human Services, Addictions, or a related field is an asset

Experience:

- Lived experience with the correctional system and/or substance use, with demonstrated communitystability.
- Experience providing harm reduction support, outreach, or community-based services considered anasset.
- Demonstrated ability to engage and build trust with diverse populations, including adult males, transgender, non-binary, and culturally diverseindividuals.
- Knowledge and practical application of harm reductionprinciples.
- Crisis intervention, de-escalation, and problem-solvingskills.
- Strong interpersonal, communication, and teamworkskills.
- Knowledge of community resources across Toronto, particularly in harm reduction and social services, and an understanding of issues related to justice involvement, substance use, and homelessness.
- Robust analytical, organizational, and time management skills, with the ability to complete assessments, maintain documentation, follow up on client needs, and provide clientadvocacy.
- Strong written and computer skills for accurate record-keeping andreporting.
- Ability to work independently with minimal supervision and adapt to a mobile unit work environment.
- Valid driver’s license and access to a vehicle is anasset.

5. CORE COMPETENCIES

- Sound judgment and decision-making underpressure
- Strong interpersonal and boundary-settingskills
- Observation and report-writingability
- Cultural competency and trauma-informed, harm reduction–focusedpractice
- Ability to manage conflict respectfully andsafely
- Reliability and emotionalresilience
- Ability to work independently and adapt to dynamic workenvironments

6. WORKING CONDITIONS

- Work primarily conducted in a mobile unit located at the Toronto South Detention Centre and at various communitysites.
- Exposure to outdoor and variable environmental conditions (weather, temperature,etc.)
- Work workplace powered by a generator; ability to safely operate (turn on/off) asrequired.
- Limited on-site amenities (e.g., no on-site plumbing, washroom access within detention centre during operatinghours).
- Requirement to climb steps to enter and exit the mobiletrailer.
- Requirement to work independently with minimal supervision and respond to unpredictable situations.
- Exposure to individuals experiencing emotional distress, substance use, or behavioural challenges.

7. DETAILED PHYSICAL DEMANDS ANALYSIS

This role requires the ability to safely perform the following activities:

Mobility Requirements

- Ability to climb steps to enter and exit the mobile trailer multiple times pershift.
- Frequent movement within and around the mobile unit and communitysites.
- Occasional rapid movement in response toemergencies.

Physical Tasks

- Ability to lift or move items up to 25 lbs (11 kg)



(e.g., care packages, donations,supplies)
- Occasional bending, reaching, kneeling, andcrouching
- Light cleaning and organizing tasks within the mobile unit (e.g., supplies, donations, surfaces)
- Ability to operate basic equipment required for the mobile unit (e.g., generator, astrained)
- Ability to assist in non-forceful physical guidance where safety is at risk (as trained).

Sensory Demands

- Continuous situational awareness and observation of client interactions andsurroundings.
- Ability to hear verbal exchanges across busyenvironments.
- Reading detailed documentation and computeruse
- Cognitive & EmotionalDemands.
- Sustained concentration in a dynamicenvironment.
- Ability to make timely decisions in stressfulsituations.
- Managing exposure to traumatic disclosures, emotional crises, orconflict.

8. PHYSICAL SAFETY REQUIREMENTS

Employees must be able to:

- Participate in mandatory safety training (e.g., crisis intervention, fire safety,emergency response).
- Use verbal de-escalation as the primary safetyintervention.
- Follow established protocols designed to prevent physicalconfrontation.
- Maintain safe positioning and environmentalawareness.
- Activate emergency procedures without hesitation when risk isidentified.
- Work independently or within a team-based response model to ensure no staff manage high- risk situations alone (where operationallyfeasible).
- Use personal protective equipment (PPE) whererequired.
- Report hazards, incidents, and injuriesimmediately.

Important:

This role is not designed to include enforcement or physical restraint beyond trained, policy- authorized safety interventions.

9. PSYCHOLOGICAL HEALTH & SAFETY EXPECTATIONS

- Exposure to stressful and emotionally charged situations is inherent in therole.
- Employees are expected to utilize supervision, debriefing, and wellnesssupports.
- Participation in critical incident reviews may berequired.
- Commitment to respectful workplace practices ismandatory.

10. LEGAL & POLICY COMPLIANCE

Employees must comply with:

- Organizational policies and code ofconduct
- Confidentiality and privacylegislation
- Occupational Health & Safetyrequirements
- Human rights obligations and duty-to-accommodateprinciples
- Skilled boundary and ethical practicestandards

11. ACKNOWLEDGEMENT

This job description reflects the general duties and physical requirements of the position but is not intended to be all-inclusive. Duties may evolve to meet operational needs.

The John Howard Society of Toronto is an equal chance employer and a United Way Anchor agency. The position is included in the collective agreement with the John Howard Society of Toronto SEIU Healthcare.

Please submit all cover letters and resumes or letters about why you are interested in this position and a record of your relevantpersonal and/or workexperience and/or education confidence by June 8th 2026 by email to Amy Hall,Team Lead of Reintegration and Institutional Services at Be sure to indicate the position in the subjectline.

Applications will be reviewed as they are received; early applications are encouraged. If you require any accommodation during the recruitment process, please inform hiring manager.

*Only those selected for an interview will be contacted. Thank you*

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📌 Reintegration Support Worker (Mississauga)
🏢 John Howard Society of Toronto
📍 Mississauga