Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Takes a lead in proactively engaging with existing customers and prospects by providing needs‑based assessments to grow loyalty and identify immediate / future opportunities.

Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).

Offers clients advice and guidance on available digital and self‑serve options with the goal of making banking easy, simple, and fast.

Supports customer transactions needs based on customer traffic.

Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.

Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.

Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.

Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.

Acts as a key member of a collaborative and versatile branch and market team.

Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.

Organizes work information to ensure accuracy and completeness.

Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Looks for ways to contribute to the ongoing improvement of the overall customer experience.

Contributes to business results and the overall experience delivered.

May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.

Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.

Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.

Maintains current knowledge of personal banking products, practices and trends and integrates into customer conversations.

Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.

Complies with legal and regulatory requirements for the jurisdiction.

Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.

Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

Analyzes issues and determines next steps.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

Typically between 2 - 3 years of relevant experience and post‑secondary degree in related field of study desirable or an equivalent combination of education and experience.

Canada only: Registration to sell investment products completed - as appropriate for the jurisdiction.

Appropriate lending qualifications and designations.

Working knowledge of personal and small business customer needs and solutions.

Working knowledge of retail investments and lending products.

Experience in financial services is an asset.

Confident and experienced in the use of social media, tablets, Smart phones, online tools and applications.

Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.





Passionate commitment to helping our customers.

Drive to deliver a personal customer experience.

A focus on results and the ability to thrive in a consultative sales and team‑based environment.

Resourceful self‑starter with courage and confidence to approach customers.

Readiness to collaborate and work in different capacities as part of a team.

Strong interpersonal skills, including the ability to build rapport and connections with customers.

An aptitude for listening, solving problems and responding flexibly and creatively to new challenges.

Specialized knowledge.

Verbal & written communication skills - Good.

Organization skills - Good.

Collaboration & team skills - Good.

Analytical and problem solving skills - Good.

U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will instruct you on the registration requirements needed to comply with this requirement. A criminal background review and credit history evaluation will be required for this position as well as restrictions on performing in a real estate agent capacity.

BMO Private Wealth is centered on long‑term client relationships. We support high‑net‑worth clients and families with tailored advice across investments, planning and complex banking needs. Our teams work closely together to deliver a high‑touch, personalized experience, balancing strong investment discipline with proactive service and trusted advice. This role sits within Nesbitt Burns, the full‑service investment advisory platform within Private Wealth, supporting high‑net‑worth clients through personalized advice and long‑term relationships.

This role supports one or more Investment Advisors (IAs) and IA Team and staff, and Private Wealth branch operations with day‑to‑day administration and provides exceptional client service to support achievement of business objectives. A client‑focused role, committed to managing and growing client relationships through the delivery of service and advice.

Takes a lead in proactively engaging with existing customers and prospects by providing needs‑based assessments to grow loyalty and identify immediate / future opportunities.

Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business‑for‑self applications)), and small business solutions).

Offers clients advice and guidance on available digital and self‑serve options with the goal of making banking easy, simple and fast.

Supports customer transactions needs based on customer traffic.

Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.

Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.

Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification and risk guidelines.

Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.

Acts as a key member of a collaborative and versatile branch and market team.

Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.

Organizes work information to ensure accuracy and completeness.

Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Looks for ways to contribute to the ongoing improvement of the overall customer experience.

Contributes to business results and the overall experience delivered.





May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours and shifts.

Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy and act in their best interest.

Keeps current with the wider financial services marketplace, the legal and regulatory environment and our commitment to uphold the highest ethical requirements of our industry.

Maintains current knowledge of personal banking products, practices and trends and integrates into customer conversations.

Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.

Complies with legal and regulatory requirements for the jurisdiction.

Protects the Bank's assets in compliance with all regulatory, legal and ethical requirements.

Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

Analyzes issues and determines next steps.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Gather and distribute the standard training activities for product courses and quarterly education. And learn about course content and presentation techniques. Gather and support the team or group in product knowledge and compliance. Distribute the training map to the team and maintain the session calendar. Create a training and certification dashboard. Elevate the training optimization. Analyze the training data, trends and visuals to support knowledge transfer and product functionality. Support Omd

Mentors and coaches new or junior members to the team and branch.

Provides team members with support on technology issues, use of new technology and general inquiries and escalations related to policies, procedures and processing.

Gathers and distributes information on updates to training, guidelines, technology and other business related information.

Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience resulting in retaining long‑term client relationships and delivering an exceptional client experience.

Assists with managing a portfolio of clients to retain and grow relationships.

Support IA’s in individual client investment needs to provide professional, customized investment‑related advise, sales and services.

Works collaboratively within the market, BMO partners and the community to build relationships and deliver the desired customer experience.

Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.

Protects the Bank's assets and clients’ assets and complies with all regulatory, legal and ethical requirements.

Maintains the confidentiality of client and Bank information.

Focus may be on a business/group.

Thinks creatively and proposes current solutions.

Exercises judgment to identify, diagnose and solve problems within given rules.

Works mostly independently.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

Minimum of 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience

Must meet the Registered Representative licensing with CIRO and certification requirements for the branch / jurisdiction where the mandate is being fulfilled.

Preference for candidates with hands–on experience using CRIMS

Specialized knowledge from education and/or business experience.

Verbal & written communication skills – In‑depth.

Collaboration & team skills – In‑depth.

Analytical and problem solving skills – In‑depth.

Influence skills – In‑depth.

Please note the base salary for this specific position is $42,400 and this role is eligible to receive monthly discretionary bonus.

This is a planned recruitment for future vacancies.

Salary
$42,500.00 - $78,900.00

Pay Type
Salaried

#J-18808-Ljbffr

📌 Retail Relationship Banker (Ontario)
🏢 BMO U.S.
📍 Ontario