Shape The Future Of Digital Banking Experiences. Aquent is partnering with one of Canada’s leading retail and financial services organizations to hire a Concept Designer supporting an innovation-focused Digital Customer Experience team. This contract role is ideal for a senior product designer who enjoys solving complex customer problems, creating future-state concepts, and influencing experiences before they reach development.
What You’ll Do Partner with UX Strategists to transform customer insights and journey maps into creative digital concepts.
Create multiple high-fidelity concept directions that can be evaluated through customer research.
Design end-to-end customer journeys for complex banking experiences rather than isolated screens.
Translate ambiguous business opportunities into compelling UX and UI concepts.
Iterate concepts based on customer feedback and stakeholder input.
Conduct competitive research across banking, fintech, and adjacent industries to identify best-in-class experiences.
Apply and evolve established design patterns while respecting an enterprise design system.
Document validated concepts for seamless transition into Product Delivery teams.
Collaborate with Product Managers, Researchers, Engineers, Accessibility specialists, and Design System teams.
What You’ll Bring 5+ years designing digital products within product design, UX, service design, or concept design environments.
Strong portfolio demonstrating discovery work, customer journeys, workflow thinking, and concept development.
Advanced Figma proficiency.
Experience creating multiple design concepts from ambiguous requirements.
Strong UX and UI design skills.
Experience presenting design rationale to stakeholders.
Ability to move quickly while balancing creativity with practical implementation.
Excellent communication and collaboration skills.
Experience working in agile, cross-functional product teams.
Nice to Have Agency or Innovation Lab background
Financial Services experience
FinTech experience
Insurance or Healthcare digital experience
Service Design experience
Journey Mapping expertise
AI-enabled customer experience projects
Design Systems experience
Accessibility knowledge
Generative research experience