Flight Centre - Product Package Specialist - Toronto, ON

Job no: 532000

Brand: Flight Centre Brand

Work type: Full time

Location: Ontario

Categories: Operations and Logistics

At Flight Centre Travel Group (FCTG), our journey began in 1973 with a single double-decker bus. Today, we’ve grown into a global travel powerhouse, headquartered in Brisbane, Australia, with a dynamic presence in 23 countries. As one of the world’s largest travel retailers and corporate travel managers, we’re not just experts – we are a passionate family of adventurers. We live and breathe travel, united by a mission to create unforgettable experiences and open up the world for those that want to see.

About The Opportunity
Are you passionate about creating exceptional travel experiences and turning supplier opportunities into compelling holiday packages? As a Product Package Specialist, you’ll design market-ready travel packages that combine flights, accommodation, cruises, tours, transfers, and ancillary products into seamless customer-focused itineraries. Working closely with product, pricing, marketing, and supply stakeholders, you'll play a key role in driving commercial performance, supporting campaign success, and ensuring Flight Centre delivers competitive and inspiring travel offers. This is an exciting prospect to blend creativity, commercial thinking, and deep travel expertise to influence customer choice and business results.

Key Responsibilities

Design and build bookable holiday packages combining flights, accommodation, tours, transfers, cruises, and ancillary products

Create and manage Core Range, Campaign, and Tactical package offerings aligned with business priorities and market opportunities

Refresh and optimize existing package content, pricing, and inclusions to maintain competitiveness

Partner with category specialists to source the best product components for package development

Develop packages tailored to different customer segments and travel styles

Ensure packages achieve target margins and align with supplier agreements and commercial objectives

Monitor competitor offerings and identify opportunities to strengthen package value and market position

Analyze package performance and recommend improvements to increase bookings, conversion, and revenue

Conduct package audits to ensure pricing accuracy, availability, and relevance

Test package availability, pricing, and booking flows prior to launch

Collaborate with Product Leaders, Revenue Management, Pricing, Marketing, and operational teams to deliver successful packages

Follow established package creation, approval, and loading processes to ensure quality and consistency

Maintain package accuracy and resolve issues quickly following publication

Contribute to a secure, inclusive,



and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

Minimum 3+ years’ experience within the travel industry, including product, retail travel consulting, or wholesale operations

Proven experience creating multi-component travel packages or itineraries

Strong knowledge of destinations, hotels, cruises, tours, and travel logistics

Understanding of package pricing, costing, and margin management

Experience using product loading systems and CMS platforms, including Procat and Helio Holiday Manager

Strong attention to detail with the ability to manage multiple priorities simultaneously

Experience with GDS systems - Sabre or Amadeus preferred

Diploma or higher qualification in Business, Marketing, Tourism, or a related discipline preferred

Strong communication, collaboration, relationship-building, problem-solving, and design-thinking capabilities

Ability to work autonomously while partnering effectively with diverse stakeholders

Work Perks! - What’s in it for you:

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Personal connections: We are a big business founded on personal relationships.

Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.

A career, not a job: We offer genuine opportunities for people to grow and evolve

We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.

Giving Back:



Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include

Generous paid time off policy

Travel perks/discounts

Health & Wellness Programs and Employee Financial Wellness Services

National/International Award Nights and Conferences

Group benefits including extended health care, dental and vision, gender affirming care, fertility care

Insurance including life, AD&D;, critical illness, long term disability

Employee Assistance Program

RRSP/RPP with matching

Tuition Reimbursement Program

Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions

Global career opportunities in a network of brands and businesses

Applications Close
Location – Toronto, Canada

This posting reflects an active vacancy that we are currently seeking to fill.

For this position, we anticipate offering an annual salary of $70,000 - $72,000. The salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We welcome applications from candidates with diverse experiences

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]

Travel Weekly Magellan Awards: Silver Winner (2023)

GBTA WINiT Top 50 Award Recipients (2018–2025)

CHHR: 5-Star DE&I; Employer (2023, 2024)

Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)

Newsweek: America’s Greatest Workplaces for Diversity (2024)

Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)

OutThere Awards: Inclusive Travel Finalist (2025)

Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

#FCB

#J-18808-Ljbffr

📌 FLIGHT CENTRE - PRODUCT PACKAGE SPECIALIST - TORONTO, ON (Ontario)
🏢 Flight Centre Travel Group Canada
📍 Ontario