Account Manager Permanent Appointment
Regina Head Office
Job Summary: The Prevention Department provides service along a continuum of prevention services to assist customers with the development and implementation of safe work environments. Duties are bundled and targeting strategies are deployed to support WCB’s goals and objectives. Account Managers work side‑by‑side with customers to deliver psychologically safe workplaces, employer support and secondary prevention strategies. Responsibilities include understanding company operations, assessing existing safety programs to identify areas needing improvement, and recommending solutions through reports and presentations. Some of the core responsibilities include helping customers navigate the WCB system, operating the Employer Resource Centre, onboarding new employers, helping customers understand claims experience and experience rating system, attending tradeshows and events and coaching employers through the development and implementation of psychologically safe workplaces, work disability prevention and return-to-work.
Duties & Responsibilities: 1. Proactively market and manage the business relationship between employers and the WCB to ensure quality service delivery and respond to customer inquiries. Undertake a needs assessment and establish business needs that defines the service relationship and expectations.
2. Help achieve the Prevention department’s strategy by engaging employers. Market and promote investigations, assessments products and services. Review claims data to understand the injury and engage employers by asking discovery questions to determine needs. Actively listed to promote value, overcome objections and maintain control of the call.
3. The Account Manager is responsible for directing the overall corporate business relationship between a defined caseload of employer accounts and the Worker’s Compensation Board. The Account Manager will initiate contact at the CEO/Executive level to market services, determine customer needs and define business relationship requirements by conducting needs-based analysis during site-visits or on-line meetings. The Account Manager will coordinate and facilitate customer service delivery and be the key contact and liaison between the employer and the various operations departments within the WCB as well as external stakeholders by attending events and tradeshows.
4. Consult with employers on effective return to work and disability management strategies. Evaluate employer programs such as disability management, return to work, psychological health and safety and other WCB programs. Consult and support employees in the implementation and improvement of these programs through site visits and regular engagement. Develop metrics and milestones to track success of program implementation and report to Prevention management results on a scheduled basis.
5. Consult with employers on Injury Prevention and Disability Management strategies; research and keep informed of current trends and best practices. Educate employers on WCB services.
6. Facilitate current employer onboarding to WCB and promote applicable services. Engage new customers to educate them on Prevention and WCB related services. Schedule meetings and conduct site-visits to further support new employers, promoting services and providing knowledge related to WCB and Prevention activities.
7.



Serve on boards and committees including funded safety association, industry advisory committees, learning collaboratives and communities of practice. Provide feedback and recommendations to Prevention leadership regarding collaboration opportunities with these committees when identified.
8. Prepare reports and presentations for internal and external stakeholders regarding claims, psychological health and safety, effective return to work or other requested topics. Customize presentations based on employer and industry needs. Research and develop new presentations to support the Prevention strategic plan and customer requests.
9. Facilitate meetings between employer groups and appropriate staff at WCB. Work with internal WCB departments to resolve customer service issues, relay employer common issues to management with recommendations on process or procedural changes that would improve the delivery of customer service to employers.
10. Complete customer profiling by conducting analysis to identify, categorize and prioritize customer the employer’s safety related needs. Analyze customer claims data, injury statistics, current best practices, future trends and service needs. Develop and implement strategies, actions and opportunities to address issues and needs; with the outcome to reduce injuries and costs. Evaluate progress, implement countermeasures if required and ensure accountability to eliminate injures and improve the organization’s safety culture.
11. Provide input for planning process to ensure appropriate programs and funding to deliver customer service solutions. Facilitate projects related to integration WCB operations and Prevention services, particularity regarding effective return to work and psychological health and safety.
12. Collaborate with Safety Associations, Employer Associations, The Ministry of Labour Relations and Workplace Safety and other external sources on strategies to reduce frequency and duration of workplace injuries. Perform public relations by working and /or attending various WCB and affiliated functions.
13. Develop and implement performance objectives and related measurements to evaluate employer program effectiveness; support corrective action plans as required. Identify potential needs for specialized health and safety, claims or other support and arrange this support within WCB or utilizing external resources.
14. Provide WCB risk management consulting to employers on multi-functional service related issues (rates, experience rating, claims coverage, claims cost relief, legislative requirements etc.) Complete cost/benefit analyses on programs and recommended solutions to assess benefits to the customer and WCB.
15. This is a field position, travels on a regular basis to employer work sites is required to adjust schedule to meet employer’s schedule.
Qualifications: Bachelors’ degree in Business Administration, Commerce, Marketing, Behavioral Sciences, Natural Science, Social Sciences, Education or Arts.
Strong customer service orientation
Excellent interpersonal and communication skills




Ability to market services and adapt approach to work effectively in a variety of situations with a variety of different people
Flexibility tomeet with employers at their premises and accommodate their schedules
Ability to develop and maintain strong working relationships and partnerships with a variety of customers, stakeholders, internal operational departments and external enabling bodies.
Demonstrated knowledge of business planning processes
Sound judgment, problem-solving skills; ability to make effective and intuitive business decisions
Strong presentation and public speaking skills
Strong analytical skills and ability to understand and convey statistics to others
Knowledge of program evaluation methodologies
Knowledge of the Workers' Compensation Act, related legislation, claims management practices, health care services and prevention and safety policies and procedures
Strong knowledge of WCB claims process, psychological health and safety and effective return to work
Personal Computer skills; experience working with databases.
This position is a field position. As such, it is necessary for an individual to have a valid class 5 driver’s license to occupy the position.
Application Deadline: August 9, 2026
The Saskatchewan Workers’ Compensation Board is committed to achieving a representative workforce. Members of designated groups (women, aboriginal people, people with disabilities and visible minorities) are encouraged to apply.
Workers’ compensation insurance is a provincial responsibility. Each Canadian province and territory has its own workers’ compensation legislation.
The Saskatchewan Workers’ Compensation Board (WCB) operates like an insurance company. We provide guaranteed advantages and programs to injured workers in industries covered by The Workers’ Compensation Act, 2013 and we protect registered employers from lawsuits when a workplace injury happens.
The Saskatchewan WCB was established in 1911 because of a historic compromise between Saskatchewan workers and employers. Under that compromise, workers injured on the job in covered industries do not have to pay for the benefits they receive or sue their employers to get them. Costs are paid entirely by Saskatchewan employers in covered industries. This is referred to as a no-fault insurance system, also referred to as the compensation system.
The WCB’s vision is to eliminate injuries and restore abilities. This is the fundamental driver of all that we do on behalf of our customers – the workers and employers of the province. The WCB is governed by The Workers’ Compensation Act, 2013.
The prevention department at the WCB promotes injury prevention and safety education. This department collaborates with employers, workers, labour unions and other stakeholders to develop health and safety management systems, conduct serious injury investigations and hazard assessments and provide claims and return to work consulting. In addition to delivering legislative training, prevention staff engage with stakeholders through events, presentations and tradeshows, promoting Mission: Zero and supporting the implementation of employer safety and health programs.
Prevention department staff are members of WorkSafe Saskatchewan, the partnership between the Saskatchewan Workers’ Compensation Board and the Ministry of Labour Relations and Workplace Safety.

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