Elevate business processes with TD as a ServiceNow Business Process Champion in Toronto. This hybrid role blends technical expertise with collaboration to enhance ServiceNow capabilities across the organization.

The Business Process Champion acts as an essential bridge between the ServiceNow technical team and business stakeholders. You will lead process design workshops, translate requirements, and advocate for out-of-the-box platform features to minimize customization. With responsibilities for driving adoption and harmonizing technical delivery, your impact will be felt throughout the organization.

Key Responsibilities:
• Lead workshops to map and design workflows
• Convert business requests into detailed specifications




• Advocate for OOTB platform features
• Oversee business acceptance testing
• Train staff on designed solutions

Requirements:
• 5+ years as Business Analyst or Process Consultant
• 3+ years with ServiceNow Platform experience
• Deep understanding of Agile/Scrum methodologies
• Robust grasp of ITIL v4 Frameworks
• Excellent communication and documentation skills

Deliver strategic process improvements and drive successful ServiceNow implementation at TD in Toronto.
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📌 ServiceNow Process Champion in Toronto (Ontario)
🏢 TD Bank Group
📍 Ontario