Elevate your IT career at SIMNET as an Onsite IT Support Specialist in Whitby. Focus on delivering hands-on support in a healthcare setting with your troubleshooting expertise.
This full-time role involves ensuring productive IT operations by addressing end-user support requests directly within a healthcare environment. You will utilize diagnostic tools and engage in hardware repairs while maintaining strong communication with clients. A commitment to resolving issues quickly to meet service level agreements is crucial in this position.
Key Responsibilities:
• Provide first contact support via phone, email, and chat
• Diagnose and prioritize issues to meet SLAs
• Hand-on fixes, including hardware repairs and peripheral support




• Document the incident resolution process thoroughly
• Research solutions through knowledgebase and tools
Requirements:
• 1+ years of IT support experience in healthcare
• Relevant IT certifications like MSCE or A+
• Knowledge of Windows, Mac, and *nix OS
• Familiarity with diagnostic tools and ticketing systems
• Effective communication and interpersonal skills
Utilize your IT support skills to enhance healthcare operations at SIMNET's onsite locations.
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📌 Onsite IT Support Specialist Whitby
🏢 Simnet
📍 Whitby