Anticipated start date: as soon as possible

Education

College, CEGEP or other non‑university certificate or diploma from a program of 3 months to less than 1 year or equivalent experience

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Hospitality industry, Hotel, motel, resort

Responsibilities

- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests’ departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)




- Answer telephone and relay telephone calls and messages
- Perform light housekeeping and cleaning duties
- Provide customer service

Experience and specialization

- Computer and technology knowledge
- Multi‑line switchboard
- Word processing software
- Database software
- Central reservation system (CRS)
- Spreadsheet
- Internet

Additional information

- Security and safety
- Criminal record check

Transportation/travel information

Own transportation

Work conditions and physical capabilities

- Attention to detail
- Fast‑paced workplace
- Standing for extended periods

Personal suitability

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness

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📌 Front desk clerk, hotel NOC 64314 (Whitehorse)
🏢 Holloway Lodging o/a Sternwheeler Hotel and Conference Centre
📍 Whitehorse