Join Exchange Technology Services in Winnipeg as a Technical Support Analyst, providing exceptional customer service and technical support in a agile IT environment.
In this role, you will report directly to the Service Desk Manager and focus on managing incidents, troubleshooting issues, and ensuring client satisfaction. Your key skills in communication and technical troubleshooting will be essential as you support an assigned group of client companies with both onsite and remote assistance.
Key Responsibilities:
• Manage incidents and service requests effectively
• Maintain accurate documentation for all support activities
• Communicate regularly with clients to update on issues
• Provide onsite and remote troubleshooting support




• Participate in IT Services tasks as assigned
Requirements:
• Bachelor’s degree or diploma in IT or related field
• Experience with MS Office, Office 365, and Azure
• Proficient in computer hardware and software support
• Familiarity with Active Directory and Windows OS
• Previous Customer Service experience is preferred
Contribute your technical support expertise and customer service skills to enhance our clients' experiences at Exchange Technology Services.
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📌 Technical Support Analyst at Exchange Technology (Winnipeg)
🏢 Exchange Technology Services
📍 Winnipeg