- Coordinate order fulfillment activities for major customer accounts and manage customer portals (e.g., CTC, BRP), ensuring timely and accurate order processing.
- Monitor, verify, and analyze logistics-related costs, including freight, customs duties, brokerage fees, and repacking expenses to ensure cost accuracy and control.
- Deliver exceptional customer service by responding promptly to customer inquiries, processing purchase orders, resolving issues, and coordinating product releases for shipment.
- Support Territory Sales Specialists with promotional activities, customer programs, pricing adjustments, credits, and debit transactions.
- Assist Accounts Receivable initiatives by supporting collections activities, account reconciliations, and customer payment inquiries.
- Coordinate and oversee import and export customs clearance activities, including the preparation, review, and maintenance of export documentation and regulatory compliance requirements.
- Prepare and distribute monthly operational and business reports to the General Manager of Niterra Canada and Global Headquarters (GHQ), and respond to ad hoc reporting and information requests.
- Serve as the primary liaison with Canadian logistics providers (e.g., Purolator), to ensure efficient transportation, delivery performance, and issue resolution.
- Act as the local logistics and supply chain resource within the Markham office, facilitating alignment between Nippon Express operations, internal forecasting functions, and the Niterra Supply Chain team.
- Verify and reconcile GST tax information by retrieving and reviewing applicable records from the Canada Border Services Agency (CBSA).
- Maintain accurate records, documentation, and system data to support compliance,



operational efficiency, and audit requirements.
- Collaborate with cross-functional teams, including Sales, Supply Chain, Logistics, Finance, and Global Headquarters, to support business objectives and continuous process improvement initiatives.
- Adhere to all company policies and procedures, including IATF, ISO, ISMS, TISAX, QMS, J-Sox, and safety-related policies.

Requirements

- High school diploma or equivalent required.
- Minimum 2 years of experience in customer service, order management, logistics, international trade, freight forwarding, or a related operational environment.
- Strong verbal and written communication skills with the ability to interact professionally with customers, vendors, carriers, and internal stakeholders.
- Solid attention to detail, analytical thinking, mathematical proficiency, organizational skills, and problem‑solving abilities.
- Advanced proficiency in Google Workspace, Microsoft Office Suite (Excel including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis functions), SAP, and customer portal systems.
- Able to communicate effectively via phone, email, virtual meetings, and in‑person interactions.
- Proficiency in speaking and writing Japanese is strongly preferred.
- Working knowledge of international trade regulations, customs compliance requirements, Incoterms,



freight documentation, and global shipping processes.
- Able to manage multiple priorities, work effectively in a rapid‑paced environment, and consistently meet tight deadlines.
- Strong customer service orientation with the ability to build and maintain positive business relationships.
- Able to work independently and collaboratively within cross‑functional teams while maintaining a high level of accuracy and professionalism.

Core Competencies

Demonstrates expertise in logistics coordination, order fulfillment, and customer service, with a strong focus on compliance with international trade regulations and customs requirements. Proficient in data analysis and reporting, utilizing advanced tools to support operational efficiency and decision‑making.

Highest‑signal resume keywords

- Logistics Coordination
- Order Fulfillment
- Customer Service
- International Trade Regulations
- Data Analysis

ATS Optimization Keywords

Hard Skills

- Order Management
- Logistics Management
- Data Analysis
- Freight Documentation
- Customs Compliance
- Mathematical Proficiency
- Analytical Thinking
- Organizational Skills
- Problem‑Solving
- Attention to Detail

Soft Skills

- Verbal Communication
- Written Communication
- Customer Relationship Management
- Collaboration
- Professionalism

Industry Keywords

- International Trade
- Freight Forwarding
- Customs Clearance
- Incoterms
- GST Tax Compliance
- Cross‑Functional Collaboration
- Operational Efficiency
- IATF
- ISO
- QMS

Tools & Technologies

- Google Workspace
- Microsoft Office Suite
- SAP
- Customer Portal Systems

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📌 Logistics Support Coordinator (Markham)
🏢 Jobtailor
📍 Markham