Enhance client service operations as a Senior Technical Support Analyst II in Scarborough. Drive process improvements using analytics and stakeholder collaboration for effective banking solutions.
At Scotiabank's Global Transaction Banking (GTB), contribute to optimizing operations by identifying process inefficiencies, implementing new strategies, and ensuring compliance. You will engage in data analysis, lead stakeholder sessions, and monitor the impact of process changes. This role emphasizes a collaborative approach to enhancing client servicing capabilities in a fast-growing team.
Key Responsibilities:
• Analyze current processes and design target operating models
• Conduct data analysis to find inefficiencies and opportunities




• Lead stakeholder elicitation sessions for business requirements
• Develop and implement process improvements and technologies
• Monitor audits and gather feedback for process adjustments
Requirements:
• Bachelor’s in Finance, Business, or related field
• 3-5 years in business process optimization
• Experience in process analysis and improvement
• Robust analytical, problem-solving, and communication skills
• Proficiency in Advanced Excel and SQL
Utilize your analytical skills to empower Scotiabank's Global Transaction Banking team in Scarborough.
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📌 Senior Technical Support Analyst at Scotiabank (Toronto)
🏢 Scotiabank
📍 Toronto