Overview

Languages

English

Education

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

- Relocation costs not covered by employer
- Willing to relocate

Responsibilities

Tasks

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems,



network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and specialization

Computer and technology knowledge

- MS Office
- MS Windows

Additional information

Security and safety

- Basic security clearance

Transportation/travel information

- Own transportation

Work conditions and physical capabilities

- Fast-paced environment
- Repetitive tasks
- Attention to detail

Personal suitability

- Productive interpersonal skills
- Excellent oral communication
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty

📌 user support technician (Edmonton)
🏢 CYBERMETEORS
📍 Edmonton