Become the heart of Four All Ice Cream as a Scoop Shop Lead. Drive team culture and guest satisfaction with every scoop in our welcoming environment.
This role is a pivotal leadership position focused on delivering exceptional customer experiences and maintaining operational excellence. You will lead, coach, and motivate staff while ensuring every guest feels valued and excited about their visit. Your leadership will create a supportive environment where team members thrive and brand values resonate.
Key Responsibilities:
• Lead and train scoop shop associates in service excellence
• Ensure high-quality, friendly service for every guest
• Oversee daily operations and maintain cleanliness standards




• Drive sales and monitor key performance metrics
• Communicate effectively with the Retail Operations Manager
Requirements:
• 1–3+ years of leadership experience in food service or hospitality
• Solid customer service and communication skills
• Basic knowledge of inventory and cash handling
• Full availability, including weekends and holidays
• Proficient in navigating digital platforms
Lead your team at Four All Ice Cream, where joy and excellence shape every guest interaction.
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📌 Scoop Shop Lead at Four All Ice Cream (Kitchener)
🏢 Four All Ice Cream
📍 Kitchener