Join DePuy Synthes as a Customer Service Supervisor in Markham, Ontario, overseeing team operations and enhancing customer interactions. This role combines leadership with a focus on service excellence.
As the Customer Services Supervisor, you will lead day-to-day operations, ensuring high service levels across all customer service functions. You will handle escalations, support capacity planning, and ensure compliance with service standards. This position is vital for improving service metrics and fostering a high-performance culture among associates, directly impacting customer satisfaction.
Key Responsibilities:
• Supervise customer service daily operations and metrics
• Monitor workloads and adjust team resources as needed
• Resolve complex customer and distributor issues




• Develop and performance-manage customer service associates
• Conduct regular reviews of service KPIs and report insights
Requirements:
• Bachelor’s degree in Business, Supply Chain, or related
• 4-6 years in a regulated customer service environment
• Proven leadership experience in a front-line role
• Robust knowledge of delivery coordination processes
• Capable of analyzing service metrics effectively
Enhance customer experiences while driving operational improvements in this influential supervisory role at DePuy Synthes.
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📌 DePuy Synthes Customer Service Supervisor Role (Markham)
🏢 7694-Johnson & Johnson Canada Inc. Legal Entity
📍 Markham