Is Artificial Intelligence used for screening or assessment of candidates No

South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

This position provides reception and clerical support to the staff and programs of South Riverdale Community Health Centre and is responsible for receiving Centre clients and guests. Duties include making appointments, monitoring clinician schedules and providing general administrative support to the members of the Clinical team using an electronic health record. Some evening and weekend work will be required, in addition to working onsite.

Responsibilities:

Provide reception services for clinicians including communicating with clients, answering incoming calls and directing calls accordingly

Respond to general enquires, acquiring services for clients (e.g. taxis, referrals to other agencies) and providing information to the public and other agencies regarding services

Screen clients’ calls; make appropriate appointments for clinical services





Arrange referrals with external services (e.g. x-rays, ECG’s, and prescription renewals) as directed

Provide intake and registration of recent clients following established protocols

Provide administrative support for intakes of clients receiving allied support services within the centre

Book appointments for all clinical patients using electronic health record

Respond to the administrative needs of the clinical staff by providing computer work, photocopying, faxing and filing tasks

Responsible for the opening and closing of the centre following procedures to ensure the security and safety of the building, staff, clients and guests

Open and distribute mail accordingly

Prepare new client charts, retrieve and file charts for clinicians

Work collectively to manage client waitlists for programs and services

Ensure client records and files are accurate and current

Update medical record system with appropriate information as needed

University, College and/or medical administrative education

Minimum 1 year of experience as a medical secretary or administrative assistant in a clinical or social service related environment preferred

Knowledge of community, the health sector including primary care and community health centres

Demonstrated experience working with populations who are marginalized, and may have experienced issues of substance use, homelessness, etc., and who may have difficulty accessing primary health care

A strong interest in issues affecting people who are homeless,



living with a mental illness or substance use, and complex health needs

Respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others

Ability to work effectively independently and in a multi-disciplinary team environment

Proven ability to prioritize and multi-task with simultaneous attention to detail

Excellent interpersonal skills in dealing with the public

Ability to assist people in a mature, friendly and helpful manner

Excellent oral and written communication skills

Strong organizational skills

Ability to be flexible and a self-starter

Proficiency in the use of computer technology and various software applications in particular an electronic health record

Knowledge of a second language an asset

Police clearance documentation will be required for employment

- Proof of double COVID-19 vaccination status will be required for employment

This is a bargaining unit position with CUPE Local 5399.

No faxes, phone calls, or requests to meet please.

SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.

SRCHC encourages applicants who are Black, Indigenous and Racialized and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.

SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

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📌 Medical Secretary (Toronto)
🏢 Alliance for Healthier Communities
📍 Toronto