Description
Responsibilities:

Provides a comprehensive range of I⁢ business analysis services for clients with diverse business and technological needs.

Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.

Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.

General Skills:

Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I⁢ solutions can be determined

Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches

Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies

Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I⁢ initiatives

Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.

Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects

Monitors progress, resolves problems and reports regularly to I⁢ management and stakeholders

Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up

Experience developing strategies, preparing business cases and cost-benefit analysis

Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement

Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope

Awareness of emerging I⁢ trends and technologies

Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

A team player with a track record for meeting deadlines

DesirableSkills:

Experience implementing best practices for Customer Service, Case Management, and Inquiry Management processes by leveraging Microsoft Dynamics 365 Customer Service and Power Platform capabilities to improve service delivery, agent productivity, and customer experience.

Knowledge and understanding of Information Management principles, concepts, policies and practices

Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions

Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping

Experience in structured, object oriented and agile methodologies for user requirements

Experience developing performance measures for business analysis evaluation and subsequent follow-up

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Experience Requirements
Weighting:

BusinessAnalysisandTechnicalSkills 35%

Experienceleadingandconductingbusinessanalysisforbusinessprojectstoassessclients’businessproblemsoropportunities,documentthetechnicalbusinessrequirementstomeetthefunctionalrequirements.





Experiencedevelopingcontextdiagrams,usecasesandusecasemodels.

Experiencedevelopingprocessmaps,stakeholdermapsandassessments.

Experiencecreatingsystemsdiagrams

Experiencewritingbusinesscasesandconductingoptionsanalysis

Experiencedevelopingcost-benefitanalysis,andconductsfeasibilitystudiesforbusinessI&ITinitiatives.;

Experiencedevelopingfunctionalandnonfunctionalrequirements,leadingandfacilitatesin-depthworkshopstoelicit,review,documentandconfirmbusinessrequirements,businessprocessreengineering,businessmodels,businessrulesanduserinterfacedesign,inordertocreatethetechnicalframework/specificationsfordevelopmentofthebusinesssolutionand/orinfrastructureservicesorplatforms.

Experiencedevelopingperformancemeasuresforaprojectsandlinesofbusiness

Hands-onexperiencedevelopingeffectiveusecasesanduserstories

1.BusinessAnalysis

Leadsandconductsbusinessanalysisbothonanongoingbasisandforbusinessprojectstoassessclients’businessproblemsoropportunities,documentthetechnicalbusinessrequirementstomeetthefunctionalrequirements,ensuringalignmentwiththeOPSprojectmanagementandrelatedmethodologies.

Appliesre-engineeringconceptstopromotebusinessimprovementsthroughalternative,costeffectiveservicedeliveryapproaches.

Conductsongoingbusinessanalysisactivitiesandanalysiswithinallphasesoftheprojectlifecycle,includinginitialtechnicalrequirements,detailedplanofbusinessanalysisactivity,businessmodeling,analysisofbusinesstransformation,newbusinessdevelopmentandacquiredsolutions,continualrefinementofbusinessrequirementsandidentificationofsignificantchangesinrequirementdocumentationandmaintenanceofapprovedbusinessrequirement.

Developsstrategies,preparesbusinesscasesandcost-benefitanalysis,andconductsfeasibilitystudiesforbusinessI&ITinitiatives.;

Overseesongoingproductionsupportandconfigurationmanagement.

Leadsandparticipatesintheprocessforrequestsforproposals,withafocusonclientrequirementsandevaluationofvendorresponsesforI&ITbusinessand;/orinfrastructuresolutions.

Leadsandfacilitatesin-depthworkshopstoelicit,review,documentandconfirmbusinessrequirements,businessprocessreengineering,businessmodels,businessrulesanduserinterfacedesign,inordertocreatethetechnicalframework/specificationsfordevelopmentofthebusinesssolutionand/orinfrastructureservicesorplatforms.

Developsperformancemeasuresforbusinessanalysisevaluationandconductsfollow-upassessmentstoensurecompliancewithclientclusterandcorporateI&ITstrategies;,policiesandpriorities.

Managestheproblemidentificationandresolutionactivitytoensuretimelyresolutionofproductionproblems.

Experience 35 %

Experienceonamediumsizedprojectasabusinessanalystorfunctionalconsultant

Conduct gap analysis between current-state and future-state processes.

Support digital transformation initiatives focused on customer engagement and service excellence.

ExperienceEnterprisebusinessarchitecturalconceptsinordertoensurethatrecommendedtechnologiesareconsistentwithOPSstandards.

Experiencedevelopingbusinesscasesfromstarttofinish

Experiencewiththesoftwaredevelopmentlifecycle,softwaredesign,developmentandintegration,databaseconcepts,userinterfacedesignprinciple,changemanagement,qualityassurance,riskmanagement,disasterrecoveryplanning,businesscontinuityplanningtodevelopsolutionsand/orinfrastructureservicestosatisfybusinessneeds.

Experienceconductingbusinessanalysisreviews,recommendingoptions&changesandcontingencyprovisions.;





Experienceprovidingtechnicalleadership,functionalbusinessanalysisandarchitectureexpertisetoprojectstaff,colleaguesandclients.

Servicedeliverymanagement,portfolio,program/projectmanagementandresourcemanagementtomanagethebusinessanalysistoclientsandproviderecommendationsonclients’I&ITbusinessandinfrastructureneeds.;

Allaspectsofbusinessanalysisincludingenterpriselevelandclientprogramareabusinessanalysisandmodelingexpertise;relatedbusinessanalysistools,technology,processes,andmethodologies;businessanalysis-relatedtechnicalandbusinessplanning.

I&ITClusterandcorporatepolicies;,directives,guidelinesandproceduresrelatedtoservicedeliveryprocesses,enterprisebusinessarchitecture,currenttrendsandtechnologiesrelatetobusinessdrivenITsolutionstoprovidepracticalexpertisetomeetbusinessneeds,ensuretraceabilityofbusinessrequirementstoI&ITsolutionsandensurecompliancewithOPSI;&ITpoliciesandstandards.;

Clients’policiesandprograms,businessgoalsandobjectives,plans,issuesandresourcesandlinkagetounderstandbusinessneeds,identifypartnershipopportunitiesandmatchtechnologysolutionstobusinessrequirementsandprovideadviceonapplicationofI&IT.;

EnterprisebusinessarchitecturalconceptsinordertoensurethatrecommendedtechnologiesareconsistentwithOPSstandards.

Softwaredevelopmentlifecycle,softwaredesign,developmentandintegration,databaseconcepts,userinterfacedesignprinciple,changemanagement,qualityassurance,riskmanagement,disasterrecoveryplanning,businesscontinuityplanningtodevelopsolutionsand/orinfrastructureservicestosatisfybusinessneeds.

Analyzingandproblemsolvingskillsto:
Assessclients’businessrequirements,identifybesttechnologysolutionsfromamongalternativestoensureclients’expectationsaresatisfiedinthecosteffectivemanner,bothforindividualissuesandlonger-termoverallrequirements.

Evaluatedirections,trends,standardsandpoliciesinacomplexandevolvingenvironmentusingmultiplesourcesofguidance;identifyrequirements,developoptionsandmakerecommendationsongeneralandspecificinformationarchitectureanddatamanagementissues.

Planning,coordinatingandleadingallphasesofassignedbusinessanalysis,processimprovements,architectureorinfrastructureprojectsorserviceswithinrisk,timeandresourceconstraintstomeetclientneeds.

Ensuringthequalityofbusinesssolutionrecommendationsandimplementationandensuringintegrationwithenterpriseandclusterstandardsanddirections.

Conductingbusinessanalysisreviews,recommendingoptions&changesandcontingencyprovisions.;

Providestechnicalleadership,functionalbusinessanalysisandarchitectureexpertisetoprojectstaff,colleaguesandclients.

CommunicationSkills 30%

Strongcommunicationskillstopreparedocumentation,includingbutnotlimitedto;reports,reviews,assessments

Abilitytopresentideasandsuggestionsclearlyandeffectivelyandinauserfriendlymanner;maintainahighlevelofcustomerservicetobothinternalandexternalclients

Abilitytocommunicatedesignsanddevelopmentinclearandunderstandablemanner

Supplier Comments
Closing Date/Time: 2026-07-30, 12:00 p.m. EST

Max submission: 1 (one)

5 days onsite

Must Have:

Experience implementing best practices for Customer Service, Case Management, and Inquiry Management processes by leveraging Microsoft Dynamics 365 Customer Service and Power Platform capabilities to improve service delivery, agent productivity, and customer experience .

Experienceleadingandconductingbusinessanalysisforbusinessprojectstoassessclients’businessproblemsoropportunities,documentthetechnicalbusinessrequirementstomeetthefunctionalrequirements.

Experiencedevelopingcontextdiagrams,usecasesandusecasemodels.

Experiencedevelopingprocessmaps,stakeholdermapsandassessments.

Experiencecreatingsystemsdiagrams

Experiencewritingbusinesscasesandconductingoptionsanalysis

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📌 Business AnalystGovernment Services Integration Cluster (Ontario)
🏢 Softline™ Technology
📍 Ontario