Join CMHC as a Bilingual Senior Specialist, focusing on ServiceNow ITSM Development. In this hybrid role, you'll enhance ITSM processes and drive automation for better service efficiency.

We are seeking a dedicated Senior Specialist to support the ServiceNow ITSM platform at CMHC. This permanent position is available in Montreal, Ottawa, or Toronto and emphasizes the importance of developing and optimizing robust service management solutions. Your leadership will be key in advancing incident, problem, and change management processes.

Key Responsibilities:
• Oversee design and implementation of ITSM best practices
• Engage with business stakeholders to improve service delivery
• Configure Service Catalog items and fulfillment workflows




• Develop custom applications and enhance operational workflows
• Mentor junior developers and uphold development standards

Requirements:
• Bachelor’s degree in IT or related field
• Minimum 7 years of hands-on ServiceNow experience
• Deep understanding of ITIL and service management
• Proven experience with ServiceNow ITSM solutions
• Leadership in large-scale ITSM transformations

Contribute significantly to CMHC’s efforts in service management with your ITSM expertise.
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📌 Bilingual Senior Specialist in ITSM Development (Quebec City)
🏢 Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)
📍 Quebec City