Become a vital part of CBI Health's Application Services Team as a Support Technician. Solve system issues, provide exceptional user support, and improve application performance within the healthcare sector.

This role involves direct interaction with employees across various departments, ensuring they receive necessary IT support. You will manage escalations, conduct investigations, and collaborate on software solutions. Your contribution to documentation and employee trainings will significantly impact service quality.

Key Responsibilities:
• Manage and resolve level 2 inquiries effectively
• Assist in maintaining the Application Services Ticket Queue
• Create and update Knowledge Articles for reference




• Conduct analysis and troubleshooting for system issues
• Train staff on applications and best practices

Requirements:
• 2–5 years of experience in Application Support
• Proficient in customer service and communication
• Familiarity with EMR/CRM tools
• IT-related educational background and ITIL Foundations certification
• French skills are a plus

Join CBI Health to leverage your skills in delivering exemplary application support and enhancing user experiences.
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📌 Application Services Support Technician (Ontario)
🏢 CBI Health
📍 Ontario