Lead operational excellence and innovation at Reliance as a Senior Contact Center Manager. Drive growth and success while managing enhanced customer experiences in a energetic environment.

Reliance is seeking a Senior Manager to oversee contact center operations. You will have a significant role in improving service levels, fostering a high-performance culture, and implementing AI-enhanced strategies. Your leadership will be crucial in developing team capabilities and ensuring seamless day-to-day operations.

Key Responsibilities:
• Own day-to-day contact center operations across teams
• Drive a culture of continuous improvement and innovation
• Enhance operations through AI, automation, and new technologies




• Develop leadership capabilities through coaching and mentoring
• Manage operational escalations and service quality improvements

Requirements:
• 8–12+ years of contact center leadership experience
• Proven success in managing multisite and outsourced operations
• Strong analytical skills and executive communication proficiency
• Familiarity with Microsoft Office and CRM systems
• Experience with NiCE CCaaS and SAP platforms

Shape the future of customer engagement at Reliance, where you’ll develop teams and streamline operations.
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📌 Senior Contact Center Manager at Reliance (Manitoba)
🏢 Reliance Home Comfort
📍 Manitoba