About Four Seasons: Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: The vibrant new centrepiece of the city''s Golden Square Mile.

Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant recent epicentre of the Golden Square Mile.

Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy.

In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Responsable du Lounge Marcus Le Four Seasons Htel Montreal est la recherche d''une personne qui partage l''excellence et cherche crer une exprience mmorable pour nos employs et nos invits.

Nous recherchons une personne qui a une solide thique de travail, un haut niveau d''intgrit, un souci de qualit, une sensibilit culturelle et un sens du service client. propos de Four Seasons Htel Montral Situ au cur du Golden Square Mile de Montral, le Four Seasons Htel Montral offre bien plus quun simple sjour nous proposons une vritable exprience de vie luxueuse.

De la gastronomie de renomme mondiale au restaurant Marcus la dtente au spa Guerlain, class cinq toiles par Forbes, en passant par laccs exclusif Holt Renfrew Ogilvy, nous sommes un carrefour vibrant dlgance, dhospitalit et de culture. propos du rle: Le(la) Responsable du lounge Marcus joue un rle cl en leadership pour offrir une exprience client vivante et personnalise au Marcus Bar & Lounge.

Tout en veillant la fluidit gnrale du service, le poste se concentre principalement sur la reconnaissance des clients, la gestion de la clientle VIP, la supervision de l''ambiance du lounge et de l''accueil l''entre, ainsi que sur l''engagement des clients travers des initiatives de fidlisation et des vnements spciaux signs Marcus.

La personne idale est un professionnel organis, orient service, qui excelle dans la cration d''interactions mmorables, favorise une culture d''quipe forte et maintient les plus hauts standards Four Seasons.

Ce que vous ferez: Offrir une exprience client dynamique et fluide au MARCUS Bar & Lounge en crant une ambiance chaleureuse et nergique conforme l''image de marque et aux standards Four Seasons; tre trs prsent(e) sur le terrain, cultiver des relations authentiques avec les clients rguliers et VIP, tout en crant des moments mmorables pour les nouveaux invits ; Anticiper les besoins des clients en adoptant une approche personnalise : proposer des recommandations rflchies et des attentions sur mesure pour enrichir leur exprience ; Grer les proccupations ou plaintes des clients avec professionnalisme et sensibilit, en assurant une rsolution rapide et une fidlisation durable ; Collaborer avec la direction de l''htel, le directeur gnral du restaurant, le directeur des boissons, le chef excutif et les sous-chefs pour dvelopper des offres menus et boissons en phase avec les attentes des clients et les tendances actuelles ; Contribuer la gnration de revenus en identifiant des initiatives cratives favorisant l''engagement des clients et la croissance du chiffre d''affaires,



tout en respectant les objectifs budgtaires ; Jouer un rle actif dans les programmes de fidlisation et de reconnaissance afin de garantir une exprience soigne et personnalise pour les clients haute valeur ; Rviser quotidiennement les rservations pour identifier les demandes spciales, les clients VIP et les groupes, en coordonnant avec les quipes concernes pour assurer une excution sans faille; Encadrer, motiver et inspirer l''quipe du bar et du lounge par un accompagnement rgulier, de la reconnaissance et des opportunits de dveloppement, tout en favorisant une culture de service forte ; Adapter les horaires et la rpartition des tches en fonction de la frquentation et des besoins du service, tout en valorisant une approche humaine et quilibre ; Favoriser un environnement de travail inclusif et collaboratif o la communication est ouverte et o chaque membre de l''quipe se sent valoris et cout ; Assurer la coordination avec les autres dpartements de l''htel afin de maintenir un haut niveau de satisfaction client et rsoudre rapidement toute problmatique de service.

Ce que vous apportez: Forte comptence en communication en franais, crit et oral ; Un niveau avanc danglais est requis pour assurer des communications orales et crites avec les partenaires daffaires, les parties prenantes, les fournisseurs et une clientle majoritairement internationale.

Avoir une bonne rsistance au stress et le grer de manire positive et efficace ; tre laise dans un environnement cadence rapide et haut volume; Faire preuve dun trs bon esprit dquipe ; Intrt et aptitude offrir un service hors pair nos clients internes, externes et nos fournisseurs.

Exprience grer les standards Forbes; Maintenir un aspect professionnel et se conduire de faon mature et avec intgrit en tout temps, incluant les reprsentations lextrieur de lhtel; Attention au dtail et capacit effectuer plusieurs tches dans un environnementdynamique ; Faire preuve de crativit et desprit dinitiative; tre laise avec le fait davoir un horaire atypique avec de longues heures et tre disponible les soirs et fins desemaine ; Bonnes comptences informatiques, y compris une connaissance pratique de MS Word, Excel,et Adobe; Exprience antrieure de23ans dans un poste similaire dans lhtellerie de luxe; Exprience pertinente en relations de travail et en application de conventions collectives; Baccalaurat en gestion htelire, en administration ou domaine connexe.

Ce que nous offrons: Couverture maladie complmentaire (dentaire, vision, assurance vie, mdicaments, etc.) Rabais au restaurant MARCUS et au spa Journes de reconnaissance (employ du mois, anniversaires, annes de service, etc.) Repas offerts sur place (Caf 1440) Rgime de retraite avec contribution de lemployeur Congs pays incluant 2 jours fris flottants par an Programme de formation et de dveloppement Programme de voyage pour employs incluant des nuites gratuites dans d''autres tablissements Four Seasons (selon anciennet et disponibilit) Et plus encore! Taux horaire: 40.86 $ Addresse: Four Seasons Htel Montral, 1440 rue de la Montagne, Montral, Qubec, Canada, H3G 1Z5 Informations de contact: Luana Moulin, Assistante responsable de l''acquisition des talents ----------------------------------------------------------------------------------------------------------- Marcus Lounge Manager Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests.

We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

About Four Seasons Htel Montreal: Located in the heart of Montreals Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay we deliver a luxurious lifestyle experience.

From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy,



we are a vibrant hub of elegance, hospitality, and culture.

About the role: The Marcus Lounge Manager plays a key leadership role in delivering a vibrant and personalized guest experience at Marcus Bar and Lounge.

While ensuring the overall fluidity of service, this role is primarily focused on guest recognition, managing VIP clientele, overseeing the door and lounge ambiance, and driving engagement through loyalty initiatives and special Marcus events.

The ideal candidate is a highly organized and service-driven professional who thrives in creating memorable guest interactions, builds strong team culture, and upholds the highest Four Seasons standards.

What you will do: Ensure a vibrant and seamless guest experience at MARCUS Bar & Lounge by fostering an inviting and energetic atmosphere aligned with brand and Four Seasons standards; Be highly present in the lounge environment, cultivating meaningful relationships with regular and VIP guests, while creating memorable moments for new clientele; Anticipate guest needs with a personalized approach-making thoughtful recommendations and adding bespoke touches to enhance the overall experience; Handle guest concerns or complaints with grace and professionalism, ensuring immediate resolution and long-term loyalty; Collaborate with the Hotel Manager, Restaurant GM, Beverage Manager, Executive Chef and Sous-Chefs to align menu concepts, beverage programs, and event initiatives with evolving guest expectations and current trends; Contribute to revenue generation by identifying creative strategies that enhance guest spend and engagement, while remaining mindful of budget goals and cost awareness; Play an active role in loyalty and recognition programs, ensuring high-value guests receive curated experiences and attentive service at every visit; Review reservations daily to identify special requests, VIP guests, and group needs, coordinating with key stakeholders for seamless execution; Lead, coach, and inspire the bar and lounge team through ongoing feedback, recognition, and development, fostering a strong service culture and sense of pride.

What you bring: Great communication skills in french, both oral and written An advanced level of English is required to ensure oral and written communication with business partners, stakeholders, suppliers, and a predominantly international clientele.

Have good resistance to stress and manage it positively and effectively; Be comfortable in a fast-paced environment with high business volume; Demonstrate a high team spirit; Interest and ability to provide outstanding service to our internal, external customers and our suppliers.

Experience in managing Forbes standards; Maintain a professional appearance and behave in a mature manner and with integrity at all times, including outside the hotel while on business; Attention to detail and ability to multitask in a dynamic environment; Demonstratecreativity and initiative; Be comfortable to work long and irregular hours, and be available weekends and evenings; Strong computer skills, including a working knowledge of MS Word, Excel,Adobe and

Microsoft Office 2to3years experience in a similar position in a luxury hotel environment; Relevant experience in labour management within an unionized environment; Bachelor''s degree in hotel management, administration or related field.

What we offer: Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).

Discounts at MARCUS Restaurant and the Guerlain Spa.

Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).

Complimentary meals per shift at Caf 1440.

Employer-contributed retirement plan.

Paid vacation plus two additional floating holidays per year.

Strong training and development programs.

Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).

And more! Hourly rate: 40.86 $ Address: Four Seasons Htel Montral, 1440 rue de la Montagne, Montral, Qubec, Canada, H3G 1Z5 Contact information: Luana Moulin, Talent Acquisition Assistant Manager

📌 Responsable du lounge Marcus / Marcus Lounge Manager (Montreal)
🏢 Four Seasons Hotels and Resorts
📍 Montreal