31 Jul
|
Reimagined Parking
|
Montreal
31 Jul
Reimagined Parking
Montreal
Description Le voiturier assure le stationnement scuris et efficace des vhicules des clients tout en offrant un service dpassant les attentes de la clientle.
Il est charg de rpondre rapidement aux demandes des clients et dinteragir de manire attentionne avec tous les visiteurs sur le site qui lui est attribu.
Le voiturier de nuit travaille en troite collaboration avec les autres membres de lquipe, le responsable des oprations et/ou le superviseur de quart afin de garantir en tout temps le respect des normes de qualit et de scurit, ainsi que des lois locales et tatiques.
Il doit rester vigilant quant aux personnes entrant et sortant du garage et tre en mesure de ragir ou de signaler les incidents survenant pendant son service.
Le voiturier de nuit est galement responsable de la prparation des rapports de quart concernant les revenus collects durant la nuit. ---------------------------------------------- The Valet Attendant ensures the protected and efficient parking of guest vehicles while delivering service that exceeds our customer/clients expectations.
The Night Valet Attendant is responsible for responding quickly to customers requests and providing caring interactions with all guests at their assigned location.
The Night Valet Attendant works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.
The Night Valet Attendant must be vigilant of who is entering and leaving the garage and be able to respond or report incidents that occur while they are on duty.
The Night Valet Attendant will also prepare shift reports for revenue collected during the night.
Key Responsibilities / Responabilits Cls Rester attentif lactivit dans le garage de stationnement pendant la nuit Noter et signaler les incidents survenus durant la nuit au superviseur .
Prparer les rapports de quart pour les revenus collects .
Mobiliser et coordonner lensemble du processus de voiturier en rcuprant les cls, en ramenant les vhicules aux clients.
Favoriser la satisfaction, la fidlisation et le succs des clients en tablissant une relation, en rpondant aux questions et en fournissant des indications si ncessaire Agir en tant quambassadeur de la marque, rapide et courtois, en interagissant avec les clients.
Appliquer les procdures de scurit et de sret des vhicules pour diriger la circulation, positionner les barricades, garer les voitures des clients dans les emplacements appropris, inspecter les vhicules pour dtecter tout dommage et signaler les incidents ou rclamations la direction dsigne du site Grer les oprations financires en demandant et collectant les frais applicables, et en conciliant les recettes de fin de service Accueillir tous les clients ds leur arrive ; ouvrir les portires des vhicules et aider dcharger si ncessaire Rcuprer les cls du client ; dlivrer un ticket ou entrer les informations clients laide dun appareil lectronique Garer le vhicule du client dans un emplacement appropri ; s''assurer de lutilisation sre et correcte des vhicules Inspecter les vhicules pour tout dommage prexistant ; enregistrer les informations laide dun ticket manuel ; noter correctement la marque,
le modle et lemplacement exact du vhicule Ramener rapidement les vhicules aux clients en attente Offrir un excellent service client ; rpondre aux questions avec courtoisie et donner des indications vers les autoroutes, destinations, etc.
Diriger la circulation, positionner les barricades et organiser un service de remorquage si ncessaire Signaler immdiatement tout incident ou rclamation au responsable des oprations ou au chef dquipe Demander et collecter les frais applicables pour lutilisation du service Aider concilier les recettes de fin de service avec la distribution des tickets, si ncessaire Communiquer de manire professionnelle tout moment avec les clients, le client (entreprise) et les collgues ---------------------------------- Remain aware of activity in the parking .
Note and report incidents that occur during the Shift to the supervisor .
Prepare shift reports for revenue collected during the shift Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, and issuing tickets .
Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue Meet and greet all clients upon arrival; open Client vehicle doors.
Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device Park client car in appropriate space, ensure safe and appropriate operation of guest vehicles Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
Direct traffic, position barricades, and arrange for towing service when necessary Immediately report any incidents or claims to Operations Manager or Shift Lead Request and collect relevant fees for use of service Assist in reconciling end of shift revenue against the ticket distribution, when necessary Communicate professionally at all times with clients, client, and teammates.
permis de conduire valide et conduire une voiture manuelle g d''au moins 18 ans Permis de conduire valide Capacit conduire des vhicules transmission manuelle Excellentes comptences en service client et en communication Capacit communiquer verbalement avec les clients Dossier de conduite et rapport de vhicule motoris acceptables Capacit apprendre rapidement et prendre des dcisions judicieuses dans des environnements rapides Capacit manuvrer les vhicules des clients ncessitant une coordination normale, y compris il-main, main-pied Capacit se dplacer du poste de voiturier aux voitures des clients en marchant ou en courant pendant de longues priodes, parfois pendant toute la dure du service Exprience pralable en tant que voiturier prfre ------------------------------------ At least 18 years of age Valid drivers license Ability to operate manual transmission vehicles (stick shift) Excellent customer service and communication skills Ability to verbally communicate with guests Acceptable driving record and motor vehicle report (MVR) Ability to learn quickly and use sound decision making to thrive in fast-paced environments Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift Previous valet experience preferred United States - California applicants only: The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable.
You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.
After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.
Find out more about the Los Angeles County Fair Chance Ordinance at .
Find out more about the California Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage: .
The Reimagined Parking family of nationally recognized operating companies
Impark, Lanier Parking, Republic Parking, Ameri
Park, and Park Oneis a leading people-driven, tech-powered parking solutions provider.
Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer.
Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable.
Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
📌 Valet Parking Attendant - Montreal
🏢 Reimagined Parking
📍 Montreal