Gestionnaire senior, Soutien des solutions, maintenance et gestion des fournisseurs Rsum En tant que gestionnaire senior, vous tes responsable de la stabilit, de la performance et de lamlioration continue des solutions en production.

Vous dirigez les oprations de soutien, supervisez les activits de maintenance et grez les fournisseurs afin dassurer une livraison de services fiable, scurise et aligne sur les priorits daffaires.

Vos responsabilits Soutien des solutions et oprations Diriger les oprations quotidiennes de soutien applicatif Assurer la stabilit, la performance et la disponibilit des systmes Piloter la gestion des incidents, problmes et changements (incluant lanalyse de causes racines) Assurer une rsolution rapide des incidents selon leur impact daffaires Suivre les indicateurs de performance (KPI) et la sant des services Maintenance et amlioration continue Planifier et superviser les correctifs, mises jour et activits de maintenance Arrimer les interventions aux priorits daffaires et aux contraintes oprationnelles Rduire les incidents rcurrents, la dette technique et les risques Assurer la conformit aux exigences de scurit et rglementaires Gestion des fournisseurs Grer les relations avec les fournisseurs et partenaires externes Assurer le respect des ententes de service (SLA) et des engagements contractuels Suivre la performance des fournisseurs via des indicateurs et des revues de service Superviser la gestion des vulnrabilits et les plans de remdiation Collaborer avec les quipes internes (Approvisionnement, Scurit, Juridique, Finances) Grer les licences et contrats afin dassurer la continuit des services Leadership et collaboration Diriger et dvelopper une quipe de professionnels TI Agir comme point de contact principal auprs des parties prenantes Communiquer efficacement lors des incidents et activits critiques Collaborer avec les quipes internes pour assurer une livraison fluide Favoriser une culture de responsabilit et damlioration continue Votre profil Exprience en soutien applicatif, oprations ou gestion des services Bonne comprhension des pratiques ITSM (incidents, problmes, changements) Exprience en gestion de fournisseurs et suivi de performance Solides capacits danalyse, de planification et de priorisation Excellentes habilets de communication et dinfluence Capacit voluer dans des environnements complexes et exigeants Approche structure et oriente rsultats Exprience en environnement rglement (atout)



Exigences minimales Baccalaurat ou exprience quivalente Environ 9+ annes dexprience professionnelle Exprience en gestion dquipe Atouts Exprience en soutien applicatif, dveloppement ou systmes ERP / distribution 3 5 ans dexprience en gestion de personnel Connaissance des systmes dentreprise (logistique, entreposage, finance, facturation) Connaissance des pratiques de gouvernance et conformit TI Exprience en gestion de fournisseurs et optimisation des cots Bilinguisme (franais et anglais) requis ______________________________________________________________________________________________________________________________________ Job Title Senior Manager, Solution Support, Maintenance & Vendor Management Summary We are looking for a Senior Manager to lead solution support operations, maintenance activities, and vendor management across critical systems.

This role drives reliability, performance, and continuous improvement by leading teams, managing third-party partners, and ensuring seamless delivery of support services aligned with business priorities.

What Youll Do Lead and manage teams responsible for application and solution support, maintenance, and incident management Oversee end-to-end support operations, ensuring system stability, uptime, and performance meet defined SLAs Develop and execute support strategies aligned with business and technology objectives Manage vendor relationships, including performance, contracts, and service delivery outcomes Drive continuous improvement initiatives across support processes, tools, and operating models Establish and monitor KPIs, dashboards, and reporting to track service performance and identify gaps Partner with engineering, product, and business stakeholders to prioritize fixes, enhancements, and releases Manage escalations, resolve complex production issues, and mitigate operational risks Ensure compliance with internal policies, security standards, and regulatory requirements Optimize resource allocation, budgets, and support models (onshore/offshore, internal/external) What You Bring Strong leadership experience managing support, operations, or service delivery teams Deep understanding of application support models,



incident/problem/change management Experience managing external vendors and holding accountability for performance and SLAs Ability to operate in complex, matrixed environments with multiple stakeholders Strong analytical and problem-solving skills with a focus on root cause resolution Excellent communication skills with the ability to influence senior stakeholders Experience with IT service management tools and frameworks (e.g., ITIL-aligned practices) Proven ability to drive operational improvements and deliver measurable outcomes Minimum Requirements Degree or equivalent experience Typically requires 9+ years of professional experience Typically requires 1+ years of supervisory and/or management experience Preferred Skills & Experience Experience leading large-scale support or managed services environments Solid vendor governance and contract management experience Background in cloud platforms, enterprise applications, or data platforms Experience implementing or improving IT service management frameworks Track record of driving automation and support optimization initiatives Financial acumen with experience managing budgets and vendor spend We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.

This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

The pay range shown below is aligned with McKesson''s pay philosophy, and pay will always be compliant with any applicable regulations.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

For more information regarding benefits at McKesson, please Our Base Pay Range for this position $97,700 - $162,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities, like Cover

MyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages.

In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail.

Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

📌 Gestionnaire Senior, Soutien des solutions, maintenance et gestion des fournisseurs / Sr Manager, Solution Support, Maintenance & Vendor Management (Montreal)
🏢 MCD McKesson Canada Corporation / La Corporation McKesson Canada
📍 Montreal