Become a Social Media Customer Engagement Specialist at Boldr and enhance client experiences across various platforms. Focus on responding to inquiries and building relationships within the online community.

In this role, you will act as a key contact for customers, addressing their concerns and feedback via social media channels. Your analytical skills will help in investigating issues and providing resolutions. You will play a crucial part in advocating for customer insights and brand improvement initiatives.

Key Responsibilities:

- Engage with customer comments on social media actively
- Build and maintain customer relationships through effective communication
- Resolve customer complaints and issues with empathy
- Share valuable content and announcements with users
- Collect and report social media feedback trends

Requirements:

- Bachelor's degree in marketing or related field
- 2-3 years of experience in social media customer support
- Robust skill set in written communication
- Experience with social media management tools preferred
- Passion for pets and understanding of their needs

Drive meaningful engagement and advocate for customer satisfaction at Boldr.

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📌 Boldr Social Media Customer Engagement Specialist (Winnipeg)
🏢 Boldr
📍 Winnipeg