Elevate customer service strategies with 407 ETR as a Manager, Customer Operations in Woodbridge. Lead improvements that heighten customer experiences and optimize operations across various channels.

In this managerial role, you'll take charge of customer-focused operational strategies, playing a crucial part in coaching direct reports and spearheading process enhancements. Your leadership will ensure the team effectively meets key performance indicators (KPIs) while fostering employee engagement in a customer-centric workplace.

Key Responsibilities:

- Develop customer experience strategies across multiple channels
- Identify and implement process improvements to enhance service
- Analyze customer feedback and operational metrics for insights




- Lead team performance monitoring against KPIs and targets
- Support change management initiatives and employee development

Requirements:

- Bachelor’s degree in Business or related field
- 5+ years managerial experience in customer service environments
- Proven leadership in customer experience and operational projects
- Strong communication and stakeholder management skills
- Ability to analyze data and recommend actionable improvements

Become a pivotal leader in enhancing customer operations at 407 ETR in Woodbridge.

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📌 Customer Operations Manager at 407 ETR (Vaughan)
🏢 407 ETR Concession Company
📍 Vaughan