Lorganisation Alterfina est une entreprise en pleine croissance qui rinvente le financement alternatif pour les consommateurs.

Notre mission : offrir des solutions de crdit adaptes, humaines et responsables.

Nous visons devenir la solution de financement alternative prfre des Canadiens, en les aidant traverser leurs dfis financiers immdiats tout en les outillant pour dvelopper de saines habitudes financires.

Nos cinq valeurs respect, intgrit, bienveillance, innovation et excellence guident chacun de nos gestes et faonnent notre culture.

Rejoindre Alterfina, cest intgrer une quipe dynamique o ton rle a un impact direct sur la russite de lentreprise et sur la vie de nos clients. propos du rle Alterfina est prsentement en pleine croissance et vient tout juste de faire la pntration du march de l''Ontario.

Avec ceci vient naturellement un besoin grandissant dembaucher de nouveaux employs parfaitement bilingues.

Comme Chef.fe dquipe bilingue, service la clientle, tu deviens le leader de proximit que les agents consultent, coutent et suivent.

Tu es prsent, accessible et orient solutions.

Tu cres un environnement o les gens veulent performer parce quils se sentent soutenus, encadrs et reconnus.

Tu es le point dancrage entre lquipe, la qualit des processus et lexprience client.

Tu assures la cohrence, tu inspires la rigueur, et tu aides chaque personne donner le meilleur delle-mme.

Ce que tu feras au quotidien tre prsent sur le plancher et disponible au quotidien pour rpondre aux questions, clarifier les priorits et guider les dcisions; Assurer la formation en continue et faire du coaching terrain (observations, rtroactions, accompagnements); Participer activement lintgration des nouveaux agents; Collaborer avec le superviseur, les contrleurs qualit et les autres quipes internes; Devenir un moteur damlioration continue processus, outils, communication client; Soutien flexible (soires ou fin de semaine selon les besoins); Gestion des enjeux ou problmatiques ncessitant un suivi approfondi; Appui aux projets damlioration des processus (tests, mise en place); Soutien flexible (soires ou fin de semaine selon les besoins); Travailler de pair avec le superviseur et les agents de contrle qualit pour amliorer la performance du dpartement.

Tu es la bonne personne si tu es ou tu as...

Tu es un leader mobilisateur, capable de responsabiliser sans microgrer; Tu sais crer un environnement sain, positif et orient performance; Tu as 2 4 ans dexprience comme chef dquipe ou coach dans un centre d''appel pour le service la clientle; Tu es bilingue,



rigoureux, et tu gardes la tte froide dans les situations complexes; Tu es orient solutions et tu aimes voir ton quipe slever grce ton encadrement.

En gros : tu veux autant performer que faire performer les autres.

Pourquoi tu vas aimer Alterfina? Un milieu de travail qui encourage ton autonomie; Tltravail 3 jours/semaine et 2 jours dans nos superbes bureaux Saint-Hubert; Conciliation travail vie personnelle reconnue (dtenteur du sceau Concilivi); Assurances compltes (sant, dentaire, vision), payes 50% par lemployeur; Accs gratuit la Tlmdecine et un Programme dAide aux Employs et la Famille (PAEF); REER collectif avec contribution de lemployeur; Vacances avantageuses et 7 journes maladies; Programme de reconnaissance pour souligner lanciennet; Accs la formation continue pour le dveloppement professionnel; Comit mieux-tre toujours actif des initiatives concrtes toute lanne ! Cette offre demploi tinterpelle ? Tu crois tre le candidat pour nous ? Postule! Nous remercions tous les candidats de votre intrt.

Nous communiquerons seulement avec les candidats slectionns pour une entrevue.

Lusage du masculin dans cette description a pour unique but dallger le texte. _________________________________________ The Company Alterfina is a fast-growing company that is reinventing alternative consumer financing.

Our mission: to offer tailored, people-centered, and responsible credit solutions.

We aim to become Canadians preferred alternative financing solution by helping them overcome their immediate financial challenges while equipping them to develop healthy financial habits.

Our five values respect, integrity, compassion, innovation, and excellence guide everything we do and shape our culture.

Joining Alterfina means becoming part of a dynamic team where your role has a direct impact on the companys success and on our customers lives.

About the Role Alterfina is currently experiencing rapid growth and has just entered the Ontario market.

With this comes, naturally, a growing need to hire new, fully bilingual employees.

As a Bilingual Team Leader, Customer Service, youll be the on-the-ground leader whom agents consult, listen to, and follow.





Youre present, approachable, and solution-oriented.

You create an environment where people want to excelbecause they feel supported, guided, and recognized.

Youre the linchpin between the team, process quality, and the customer experience.

You ensure consistency, inspire rigor, and help each person bring out their best.

What Youll Do on a Daily Basis Be present on the floor and available every day to answer questions, clarify priorities, and guide decisions; Provide ongoing training and on-the-job coaching (observations, feedback, support); Actively participate in the onboarding of new agents; Collaborate with the supervisor, quality control specialists, and other internal teams; Drive continuous improvementprocesses, tools, and customer communication; Flexible support (evenings or weekends as needed); Manage issues or problems requiring in-depth follow-up; Support process improvement projects (testing, implementation); Flexible support (evenings or weekends as needed); Work closely with the supervisor and quality control agents to improve the departments performance.

Youre the right person if you are or have...

Youre an inspiring leader, capable of empowering others without micromanaging; You know how to create a healthy, positive, and performance-oriented environment; You have 2 to 4 years of experience as a team leader or coach in a customer service call center; Youre bilingual, detail-oriented, and keep a cool head in complex situations; Youre solution-oriented and enjoy seeing your team thrive under your guidance.

In short: youre just as committed to performing well yourself as you are to helping others perform well.

Why will you love Alterfina? A work setting that encourages your independence; Remote work 3 days a week and 2 days in our beautiful offices in Saint-Hubert; Recognized work-life balance (Concilivi seal holder); Comprehensive insurance (health, dental, vision), with 50% covered by the employer; Free access to telemedicine and an Employee and Family Assistance Program (EFAP); Group RRSP with employer contribution; Generous vacation time and 7 sick days; Recognition program to honor length of service; Access to continuing education for professional development; An active wellness committeeconcrete initiatives all year round! Does this job opening appeal to you? Do you think youre the right candidate for us? Apply! We thank all applicants for their interest.

We will only contact candidates selected for an interview.

📌 Chef.fe d''équipe bilingue, service à la clientèle (2 jrs / sem. de St-Hubert) / Bilingual Team Lead, customer service (2 d./week from St-Hubert)
🏢 Alterfina
📍 Longueuil