ABOUT THE ORGANIZATION Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.

Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us.

With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Service technique la clientle sur place Candidate bilingue Rsum de lemploi Lea candidate retenue sera charge didentifier et de grer les besoins techniques et les besoins damlioration continue (des produits et services) du client qui lui sera assign et de superviser toutes les activits qui sy rapportent.

Ente autres, de coordonner les activits de laboratoire et les activits de fabrication et de donner la formation pertinente au personnel du client.

Lea candidate retenue reprsentera le service technique la clientle sur place de Sun Chemical et ce titre, il ou elle devra atteindre les objectifs de contribution professionnelle, comme tout autre membre de lquipe technique du CTS (IIl ou elle soccupera particulirement des projets et des initiatives sur mesure tablis dans le cadre dententes et de partenariats conclus avec le client servi.

Fonctions et responsabilits Diriger des initiatives damlioration des procds avec le client et le personnel de Sun Chemical, ou participer ces initiatives.

Cela sous-entend consacrer beaucoup de temps et utiliser toutes les ressources dont Sun Chemical dispose pour soutenir le client tout au long de la ralisation dimportants projets damlioration oprationnelle, y compris mais sans sy limiter, des projets lis au rendement des presses, la rduction des temps darrt de production de la couleur, la gestion des stocks et des temps darrt et lamlioration de la qualit dimpression.

Participer rgulirement des runions avec lutilisateur, selon la convenance du client, et fournir son expertise en matire de planification du travail.

Participer des runions techniques stratgiques du client, ou diriger ces runions. tablir les mesures ncessaires pour assurer lexcution des activits techniques prvues.

Prendre des dcisions sur le choix de produits en accord avec la Gestion de produits, en fonction de lapplication choisie par lutilisateur et effectuer les essais appropris.

Mener des recherches en vue de dvelopper des produits sur mesure, coordonner les activits avec la Gestion de produits internes en vue de faire des recommandations sur des produits, fournir des conseils sur la convenance dun produit un usage particulier en sassurant que ces conseils sont compatibles avec lutilisation finale, les spcifications exiges et les procds du client.

Combler les besoins de formation du personnel du client, notamment en ce qui concerne le rendement des mlanges dencres, la gestion des stocks et des temps darrt et dautres fonctions de base se rapportant aux mlanges dencres qui sont effectus linterne.

Aider le client en le conseillant et en lui faisant des recommandations mesure que ses besoins voluent en raison de la croissance de ses effectifs ou du roulement du personnel.

Donner la formation,



superviser et tenir jour une base de donnes sur les normes de contrle de la qualit et les fonctions de gestion des encres de qualit suprieure et autres fonctions dterminer. tablir des plans durgence et des plans de formation sur lexcution durgence de mlanges dencres par le personnel, y compris des plans de remplacement de personnel.

Il incombera au CTS dtablir des plans durgence qui ne se limiteront pas lutilisation de personnel de remplacement, sauf en cas durgence majeure.

Rentrer toutes les activits sur le terrain dans loutil de gestion de la relation avec la clientle (CRM) (.

Rdiger les rapports dappels techniques et les rapports dessais, au besoin, y compris la documentation interne et externe.

Soumettre et suivre les demandes RCML et RLW au besoin.

Fournir des produits de remplacement durgence provenant de Sun Chemical en cas de perte soudaine de mlanges fabriqus par le client.

Qualifications et comptences Diplme dtudes postsecondaires en chimie ou dans un domaine connexe, ou exprience quivalente Cinq (5) ans dexprience dans lindustrie Beaucoup dentregent et grande aptitude la communication Fort esprit danalyse et capacit dexcuter plusieurs tches la fois Bonnes comptences en informatique, matrise de la trousse MS Office, systme SAP Connaissance de la mthode Kepner-Tregoe, de Six Sigma, dIndustry lab et des presses Exprience pralable dans les domaines de la flexographie, des encres dimpression base de solvant et de lhliogravure (exprience de limpression aux rayons UV, un atout) Capacit de se dplacer sporadiquement au Canada et aux .- On-Site Customer Technical Service - Bilingual Job Summary: Responsible for identifying and managing the technical and continuous improvement needs (products/services) of assigned customer and oversight of any technical activities related to same.

This includes coordination of both laboratory and manufacturing activities, and applicable training of customer employees.

The successful qualifier is the in office customer technical service for Sun Chemical, and as such, will perform to the professional contributor goals and objectives as any other CTS Tech team member.

This includes special emphasis on tailor-made projects and initiatives meeting with the agreement and partnership built into the arrangement with the customer (s)he serves Job Duties & Responsibilities: Leads or participates in process improvement initiatives with customer and Sun personnel.

This requires dedication of significant time, as well as any Sun resources to support the customer through major operational improvement projects including, but not limited in any way, to: Press throughput, decreased color down time, inventory and work-off management, print quality improvements.

Will participate regularly with the end use customer as our customer arranges, to provide expertise in job planning.

Participates in, or leads, strategic customers technical meetings.

Drives action register for execution of planned technical activities.





Makes product selection decisions in accordance with Product Management based on end use application and conducts appropriate trial related activities.

Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process Supplies training needs to customer employee base, especially where it pertains to performance of ink blending, inventory, workoff, and other basic functions of ink blending in-house.

Assists customer in providing input and recommendations for same as the needs change through growth (additional employees) or personnel changes.

Train, oversee and maintain key QC standards dbase and high-level ink management functions, TBD.

Will have continency plans and training in place for emergency execution of employee blending operation, including personal backfill.

However, it will be the CTS qualifiers responsibility to have contingency plans which do not narrow the options to personal backfill except in major emergencies.

Reports all field activity within CRM tool (.

Completes technical call reports and trial reports as needed, including both internal and external documentation.

Submits, and follows up RCML requests, and RLWs where required Provides for emergency backfill support for our products in case of sudden loss of customer supplied blending Qualifications/Requirements: Post Secondary Education in Chemistry or related field or equivalent level of experience 5 years industry related experience Strong interpersonal and communication skills Strong analytical skills & the ability to multi-task Strong computer skills , MS Office, SAP Experience with Kepner Tregoe, Six Sigma, Industry lab, and press equipment Previous experience with Flexo, Solvent & Gravure ( UV an asset) Ability to travel on a sporadic basis (Canada & US) BENEFITS We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, DC Pension, RSP, TFSA as well as optional life and AD&D; insurance programs.

Eligibility of benefit timing may vary. EQUAL EMPLOYMENT OPPORTUNITY It is Suns policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled.

Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors.

We will not accept unsolicited resumes from employment agencies for any employment opportunity.

All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means.

Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.

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