En tant Ingnieur de service, Automatisation des btiments et services connects chez Honeywell, votre responsabilit principale sera de fournir un soutien technique et des services nos clients.

Cela comprend le diagnostic et la rsolution des problmes dquipements, lexcution des rparations et de la maintenance, et lassurance de la satisfaction des clients.

Votre expertise et votre souci du dtail seront essentiels pour offrir un service de haute qualit et pour maintenir des relations solides avec nos clients.

Vous relverez directement du gestionnaire principal de lquipe des solutions numriques et travaillerez principalement sur les sites clients de la rgion de la ville de Qubec et les environs.

Dans ce rle, vous influencerez considrablement le succs de nos clients en assurant le fonctionnement fiable de leurs quipements et systmes.

Vous contribuerez galement la croissance de lentreprise en identifiant les opportunits de renouvellement des contrats de service et en proposant des services supplmentaires.

Chez Honeywell, nos leaders jouent un rle essentiel pour soutenir et dvelopper nos employs, leur permettant de donner le meilleur deux-mmes et de faciliter le changement au sein de lorganisation.

Ils contribuent btir une quipe forte et diversifie en recrutant les meilleurs talents, en identifiant et dveloppant les successeurs, en favorisant la rtention et lengagement, et en encourageant une culture inclusive. _______________________________________________________________________________ As a Bilingual Service Engineer in Building Automation and Connected Services at Honeywell, your main responsibility will be to provide technical support and services to our clients.

This includes diagnosing and troubleshooting equipment problems, performing repairs and maintenance, and ensuring customer satisfaction.

Your expertise and attention to detail will be essential in delivering high-quality service and maintaining strong relationships with our clients.

You will report directly to the Senior Field Service Supervisor of the Digital Solutions team and will primarily work at client sites in the Quebec city region and surrounding areas.

In this role, you will significantly influence the success of our clients by ensuring the reliable operation of their equipment and systems.

You will also contribute to the growth of the company by identifying opportunities for service contract renewals and proposing additional services.

At Honeywell, our leaders play a crucial role in supporting and developing our employees, enabling them to perform at their best and facilitate change within the organization.

They contribute to building a strong and diverse team by recruiting top talent, identifying and developing successors, promoting retention and engagement, and encouraging an inclusive culture.

Promouvoir, tablir et maintenir de solides relations avec les clients.

Comprendre, mettre en uvre et dpanner les topologies de rseaux de btiments, y compris, sans sy limiter, BACnet, Cbus, Modbus et LON.

Effectuer la maintenance prventive sur divers serveurs et stations du systme de gestion centralise (sauvegardes, nettoyage et mises jour).

Sassurer que toutes les tches de maintenance prventive assignes sont termines dans les dlais et le mois prvu.

Mettre en uvre et maintenir les systmes intgrateurs dans un environnement cyberscuris.

Vrifier la performance fonctionnelle afin dassurer un fonctionnement adquat conformment aux exigences contractuelles, en utilisant les plans, les squences dopration datelier et autres documents pertinents.

Grer des projets clients et/ou participer la prestation des travaux de service ou dinstallation, y compris, mais sans sy limiter, lingnierie, la cration de plans, la programmation, la documentation, linstallation, la gestion des sous-traitants, la mise en service, les tests et lacceptation client.

Collaborer avec lingnieur local pour comprendre la porte des travaux, ainsi que les matriaux, logiciels, graphiques et dtails de construction requis.





Se tenir inform des nouvelles technologies, des changements du secteur et des dveloppements de produits.

Collaborer troitement avec la rpartition et les clients afin de rpondre aux attentes de ceux-ci et de lorganisation.

Effectuer certaines tches en dehors des heures normales de travail, au besoin.

Rpondre aux appels durgence et assurer la garde selon les besoins.

Fournir des soumissions aux clients en rponse aux demandes dinformation (RFI) et aux demandes de services (RFS) pour contrats de petite taille.

Dispenser des formations aux clients et aux membres de lquipe.

Documenter tout le travail selon les normes tablies et assurer le suivi et le maintien de la documentation.

Respecter les indicateurs de performance de Honeywell et se conformer aux normes de sant et scurit au travail.

Voyager occasionnellement lintrieur de la province du Qubec selon les besoins des clients. ______________________________________________________________________________ Responsibilities Promote, establish, and maintain strong relationships with clients.

Understand, implement, and troubleshoot building network topologies, including but not limited to BACnet, Cbus, Modbus, and LON.

Perform preventive maintenance on various servers and workstations of the central management system (backups, cleaning, and updates).

Ensure that all assigned preventive maintenance tasks are completed on time and within the scheduled month.

Implement and maintain integrative systems in a cybersecurity environment.

Verify functional performance to ensure proper operation in accordance with contractual requirements, using plans, workshop operation sequences, and other relevant documents.

Manage client projects and/or participate in service or installation work delivery, including but not limited to engineering, plan creation, programming, documentation, installation, subcontractor management, commissioning, testing, and client acceptance.

Collaborate with the local engineer to understand the scope of work, as well as the materials, software, graphics, and construction details required.

Stay informed about new technologies, industry changes, and product developments.

Collaborate closely with dispatch and clients to meet their and the organizations expectations.

Perform certain tasks outside normal working hours as needed.

Respond to emergency calls and be on call as needed.

Provide quotes to clients in response to requests for information (RFI) and requests for services (RFS).

Provide training to clients and team members.

Document all work according to established standards and ensure follow-up and maintenance of documentation.

Adhere to Honeywell performance indicators and comply with workplace health and safety standards.

Occasionally travel within the province of Quebec as needed by clients. VOUS DEVEZ AVOIR 1.5+ ans dexprience dans des environnements infonuagiques (Cloud). 1.5+ ans dexprience en architecture informatique, systmes embarqus.

Diplme collgial ou baccalaurat dans un domaine technique tel que lingnierie ou linformatique, ou exprience pertinente. 1.5+ ans dexprience en ingnierie de service ou dans un rle similaire. 1.5+ ans dexprience dans un environnement de systmes dautomatisation du btiment (BAS) spcialis dans le support, le dploiement, lautomatisation et les systmes de contrle, y compris CVC et clairage, visant amliorer lefficacit et la performance oprationnelle des btiments. 1.5+ ans dexprience avec les systmes BAS utilisant des protocoles de communication standard de lindustrie tels que IP, BACnet, Modbus, OPC, SNMP et API.

Bilingue (franais et anglais).

Permis de conduire valide (classe 5).



NOUS VALORISONS Orientation client et capacit tablir des relations solides.

Capacit travailler de manire autonome tout en priorisant efficacement les tches.

Volont dapprentissage continu et de veille technologique.

Connaissance des technologies de linformation et de la communication (TIC) et de la cyberscurit.

Comptences informatiques intermdiaires avances.

Comprhension fondamentale des technologies et applications IoT tierces.

Exprience dmontre dans lorganisation et la direction dactivits selon les priorits et le respect des dlais pour plusieurs projets et fournisseurs de systmes.

Excellentes comptences analytiques et de rsolution de problmes, avec la capacit de dvelopper des solutions innovantes et cratives dans un environnement complexe multi-systmes.

Solide comprhension des protocoles de communication ouverts de lindustrie.

Connaissance de base du diagnostic rseau.

Familiarit avec les outils de surveillance des systmes.

Matrise des applications Microsoft Office, y compris la gestion de bases de donnes, SQL, scripts, systmes dexploitation serveurs et Windows.

Engagement envers la scurit et un environnement de travail sr.

Solide connaissance des technologies rseau IP (commutateurs, routeurs, pare-feu) et matrise de ladressage et de lallocation IP.

Capacit planifier et programmer efficacement des projets denvergure.

Volont dacqurir une connaissance approfondie des produits grce la formation et lexprience terrain avec les dernires technologies Honeywell.

Capacit travailler en quipe et fournir des orientations techniques.

Fort engagement envers la satisfaction des clients.

Capacit travailler sous pression. ____________________________________________________________________________________ YOU MUST HAVE: 1.5+ years of experience in cloud environments. 1.5+ years of experience in IT architecture and embedded systems. A college diploma or bachelors degree in a technical field such as engineering or computer science, or relevant experience. 1.5+ years of experience in service engineering or a similar role. 1.5+ years of experience in a building automation systems (BAS) environment specializing in support, deployment, automation, and control systems, including HVAC and lighting, aimed at improving operational efficiency and performance of buildings. 1.5+ years of experience with BAS systems using standard industry communication protocols such as IP, BACnet, Modbus, OPC, SNMP, and API.

Bilingual (French and English).

Valid drivers license (class 5). WE VALUE: Customer orientation and ability to build robust relationships.

Ability to work independently while effectively prioritizing tasks.

Willingness for continuous learning and technology monitoring.

Knowledge of information and communication technologies (ICT) and cybersecurity.

Intermediate to advanced computer skills.

Fundamental understanding of third-party IoT technologies and applications.

Proven experience in organizing and directing activities according to priorities and meeting deadlines for multiple projects and system providers.

Excellent analytical and problem-solving skills, with the ability to develop innovative and creative solutions in a complex multi-system environment.

Strong understanding of open industry communication protocols.

Basic knowledge of network diagnostics.

Familiarity with system monitoring tools.

Proficiency in Microsoft Office applications, including database management, SQL, scripting, server and Windows operating systems.

Commitment to safety and a safe work environment.

Strong knowledge of IP network technologies (switches, routers, firewalls) and mastery of IP addressing and allocation.

Ability to plan and effectively schedule large-scale projects.

Willingness to gain in-depth product knowledge through training and hands-on experience with the latest Honeywell technologies.

Ability to work as part of a team and provide technical guidance.

Strong commitment to customer satisfaction.

Ability to work under pressure.

📌 Ingénieur de service bilingue, Automatisation des bâtiments et services connectés - Bilingual Service Engineer, BAS and connected services (Levis)
🏢 Honeywell
📍 Levis