Title: Operations Manager 1Reports To: Associate Director/Director/Managing Director Operations

Position Summary: Responsible for delivering efficient and professional management to a prescribed portfolio of properties. A fundamental requirement of the position is to manage an annual operating and capital budget while maintaining a high level of resident satisfaction, in accordance with CAPREIT policies and guidelines.

Responsibilities: Management

Staffing of appropriate office hours

Approve/reject leases

Follow up with assistance of Revenue Specialist on rent collections (AR)Manage renewals process

Explore ancillary revenue opportunities (ie. parking/lockers)Take action on vacancy

Ensure tenant file compliance

Leases

Letter of Acknowledgements (LOA)Applications, etc

Ensure that work orders are completed in a timely manner as per CAPREIT policy

Identify, report and action potential liability (ie. environmental/tenant/legal, etc)Approve requisitions and ensure purchasing policies are being adhered to

Completion of site visit checklist

Tenant meetings

Inspect turnover units to ensure rent readiness

Inspect occupied units for quality control issues

Develop and implement an action plan to increase the value of assets (aesthetics, logistics, etc.)Liaison for Government Officials including: Property standard & Bylaw Officials, Technical Standard Safety Authority, Electrical Safety Authority, Fire department, Public Health Department, City councilors, MPP, Ministry of Housing, Social Housing, Police inspections (assist with investigations)Budgeting

Submit proposals for projects to be included in capital budget for the following year

Inspect, review, and improve scope of work on all units to control financial parameters

Reviewing and ensuring that all approved contracts are implemented correctly

Reporting

Review and take action to correct discrepancies in all monthly financial reports





Review physical asset report and implement a plan of action to correct deficiencies based on priority level

Review accuracy of and take action upon all operations reports (A/R, vacancy, missing documents, move-in move-out, etc.)Legal

Review, ensure correct documentation, prepare documents, and attend hearings for the following: Landlord tenant boards: tenant applications and landlord applications

Human rights applications, attend human rights tribunal meetings (Initiation and follow-up),Discovery and recovery hearings (Insurance)Draft documentation for: Schedule A, amending agreements, settlements

Resident Relations

Ensure high level of resident satisfaction and resolve inquiries

Special events for residents (barbecues, Christmas parties, tenant appreciation, etc.)Tenant meetings

Available to meet with residents on a one to one basis in an effort to develop strategies to mitigate damages and maintain a positive public image

Attending tenant association meetingsHR Operations: Payroll Direction/Approval

Discipline - terminations

Performance Reviews

Monitor and manage vacation entitlement

Interviewing/Hiring; Ensure proper training for new hires

Coordinate coverage of staff for WSIB/LTD/STDManagement: Ongoing training

Design and implement a development plan for each employee

Coaching/mentoring/motivation/promotions (rewards)Resolving employee conflicts

Marketing

Coordinate with Marketing department in advertising, incentives, market surveys, mystery shoppers

Assess and make recommendations to maximize rent table potential





Develop and implement strategies to rent less marketable units (staging, etc.)Review and take action upon Resident Satisfaction Survey results

Life and Safety Follow up on building LOA – ensure Life & Safety Policies adhered to

Identify, report and action potential liability (ie. life and safety)Ensure that all documents and certificates are up to date

Take immediate action to correct any Life & Safety deficiencies

Conduct emergency response drills for staff

Audit fire/life safety including: fire log book, annual certificates, spot checking for proper operation of all life safety devices, ensure up to date inspection of all life safety devices

Respond to site emergencies, 24/7Special Projects / Project Management and Coordination

Assist in managing projects: Structural (balcony restoration, garage repair, roof replacement, transformer replacement/boiler replacement))Elevator Modernization (alternative solutions for limited mobility residents, ongoing tenant meetings, etc.)Common Area Upgrades (corridor painting, carpet replacement, stairwell painting, light upgrades, etc.)Lobby/Offices (construction of new, and redesign of existing outdated spaces)New Acquisitions: Quickly and effectively raise new properties to CAPREIT standards

Other projects as assigned by AVP, Operations or MD, Operations

Qualifications: University/college degree or equivalent work experience

Preferred of at least three years experience in property management

Experience in staff management and strong interpersonal skills

Proficiency in comprehension of financial statements and reports

Robust leadership ability and customer services skills

Outstanding problem solving and organization skills

Excellent verbal and written communication skills

Proficiency in computer skills

Ability to handle multiple priorities and tight deadlines

Strong decisions making skills and business acumen

📌 Operations Manager 1 (Montreal)
🏢 CAPREIT
📍 Montreal